Express Service Advisor

Capitol Auto Group; Salem, Northern (OR, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Generous PTO

7 paid holidays

Charitable Day of Giving

Employee Assistance Program (EAP)

Health, dental, vision, disability & 


Company paid life insurance

401K with profit share

Employee discounts

Capitol University

Get Fit benefits

Job summary

Capitol Auto Group is seeking an Express Service Advisor at Capitol Toyota to engage customers, assess service needs, and prepare repair orders. You will coordinate repair order completion while maintaining a strong focus on customer satisfaction and teamwork.

Candidates should have experience with automotive DMS, a drive for high-quality service, and a valid driver's license. Join a family-oriented team with generous benefits and growth opportunities.

Qualifications

• Experience with automobile DMS systems preferred.
• Proven ability to sell maintenance services due on a customer vehicle.
• Strong customer-focused attitude and motivation for satisfaction.

Responsibilities

• Interact with customers to evaluate service needs and offer additional services.
• Write up the repair order and coordinate repair order completion.
• Maintain high level of customer interaction and service excellence.

Skills

Manufacturer experience

DMS experience

Maintain up-sell

Customer satisfaction

Team building

Dependable

Organizational skills

Valid driver's license

Tools

DMS

Job description

Description

Capitol Toyota is seeking an Express Service Advisor to join our team!

The Express Service Advisor position interacts with customers to evaluate vehicle service needs, to offer additional services needed and to write up the repair order. The Express Service Advisors position is responsible for a high level of customer interaction as well as coordinating repair order completion.

Why Capitol Auto Group:

As members of the Capitol Auto Group family, we are highly motivated individuals that understand our personal and professional success is greatly enhanced when we are united. We are a caring, fun, and trustworthy team who understand profitability and growth come from our customers. Together we make the promise to serve each other and our customers as individuals first and then take exceptional care of their automotive needs.

Capitol Auto Group's Diversity Statement:

Capitol Auto Group does not tolerate any form of discrimination, harassment, racism, or hate. We strive to foster an inclusive environment, and we want our Capitol Family to feel safe. We support all of our employees regardless of race, ethnic background, religion, gender orientation, or gender identity including AAPI, BIPOC, LGBTQ, and all other members of our family.

Benefits:

• Working in a family environment that truly values their employees
• Very generous PTO benefits
• 7 paid holidays
• 8 hours of charitable giving each year (Day of Giving)
• Employee Assistance Program (EAP)
• Health, dental, vision, disability & life insurance
• Company paid life insurance
• 401K with profit share
• Employee discounts
• Capitol University
• Get Fit benefits

Requirements

Qualifications:

• Manufacturer experience preferred
• Experience with automotive DMS preferred
• Proven success to sell the maintenance services due on a customer's vehicle
• A high level of motivation for customer satisfaction and team building - all with a customer focused attitude
• Dependable with a strong work ethic
• Excellent organizational skills and a strong attention to detail
• Valid driver's license

I do hereby acknowledge and understand that in order to be considered for potential employment with Capitol Auto Group, I accept and would willingly embrace and practice the Vision, Values and Standards of this company.

Vision:

To be the best at providing a unique, customer-driven automotive experience that includes respect, integrity, and innovation.

Capitol Values:

• Committed to our guests and each other beyond expectations.
• Create a fun and profitable atmosphere
• Committed to being a respectful corporate citizen through personal service or financial contributions.

Operating Standards:

• The Vision of Capitol Auto Group (CAG) is the driving force of our Company. It must be known, owned and energized by all.
• Company standards and goals are clearly communicated to all employees. It's everyone’s responsibility to support and advocate the information.
• Protecting the assets of CAG is the responsibility of every employee.
• It is the responsibility of each employee to create a teamwork environment and lateral support so that the needs of our customers and each other are met. "It's not my job" is not in our vocabulary.
• Never lose a customer. Whoever receives a complaint will own it. For example, when a guest has a concern or needs something special, you should break away from your regular duties, address and resolve the issue.
• Uncompromising levels of cleanliness at CAG are the responsibility of every employee.
• We are always on stage. Always maintain positive eye contact and a smile. Use proper vocabulary such as, "Good morning", "I'll be happy to." Do not use words such as "My bad", "Folks", "Okay", "Sure", "No problem" and "Ma'am".
• Be an ambassador of CAG in and outside the workplace. Always speak positively.
• 10-foot rule - Escort customers rather than pointing out directions to another part of the dealership and do a proper introduction.
• User proper telephone etiquette and use social media appropriately.
• Take pride and care of your personal appearance.
• A safe environment is essential to our success...Safety First!
• Keep Capitol Green. Conserve energy, recycle and protect the environment.
• Treat customers and fellow employees with courtesy and respect.
• Strive to be innovative on a daily basis. Look for opportunities to create loyal customers... To see is to sell.

* We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.