Service Advisor & Team Leader – Drive Customer Care & Sales

Love's Travel Stops & Country Stores Inc.; Malvern (AR); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Tuition assistance

Paid time off

Flexible scheduling

401(k) match

Insurance after 30 days (medical/dent/

Job summary

Love’s Travel Stops in the United States is seeking a customer‑oriented Service Advisor to lead service centers and serve as the primary contact between customers and the sales team, combining technical and managerial skills to drive sales and satisfaction.

Responsibilities include greeting customers, documenting service needs, providing repair estimates, promoting promotions, obtaining approvals, and updating customers on status while addressing concerns.

Qualifications

• 6 months in customer service or sales preferred.
• Valid driver's license with clean safety record; pass drug screening and medical exam as per regulations.

Responsibilities

• Maintain a safe and clean facility.
• Greet customers, address vehicle service needs, and document issues.
• Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
• Keep customers updated on vehicle status and provide comprehensive explanations of completed work. Handle customer complaints and resolve concerns.

Skills

Communication skills

Customer service

Salesmanship

Operations management

Teamwork

Multitasking

Attention to detail

Job description

Love’s Travel Stops in the United States is seeking a customer‑oriented Service Advisor to lead service centers and serve as the primary contact between customers and the sales team, combining technical and managerial skills to drive sales and satisfaction.

Responsibilities include greeting customers, documenting service needs, providing repair estimates, promoting promotions, obtaining approvals, and updating customers on status while addressing concerns.