Service Advisor | South Venice

jsnautorepair.com; South Venice (FL); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Performance-based earning

Training and development

Growth opportunities

Positive team environment

Long-term career opportunity

401(k)

Dental insurance

Health insurance

Paid time off

Job summary

jsnautorepair.com is seeking an experienced Service Advisor to deliver an exceptional customer experience and clearly explain repair needs. You will greet customers, document problems, present estimates, and coordinate with technicians in a fast-paced shop environment.

Ideal candidates have automotive service experience, strong communication, and the ability to manage multiple tasks while maintaining professionalism and accuracy. In-person work location in Florida is required.

Qualifications

• Previous automotive Service Advisor experience preferred.
• Strong customer service and communication skills.
• Ability to explain automotive repairs clearly to customers.
• Strong organizational and time-management skills.
• Comfortable using computers and shop management software.
• Ability to work in a fast-paced environment.
• Professional appearance and positive attitude.
• Valid driver’s license.
• ASE certifications are a plus.

Responsibilities

• Greet customers and provide a professional, friendly experience.
• Listen to customer concerns and document vehicle problems.
• Recommend maintenance and repairs based on findings.
• Prepare and present estimates to customers.
• Explain repairs, pricing and timelines clearly.
• Coordinate with technicians to ensure timely repairs.
• Keep customers updated through the process.
• Follow up on declined services and future maintenance needs.
• Maintain repair orders and customer information.
• Support sales, gross profit and customer satisfaction goals.
• Build long‑term relationships with customers.
• Maintain a clean and professional work environment.

Skills

Customer service

Communication

Time management

Organizational skills

Computer skills

Tools

Shop management software

Job description

Pay: $50,000.00 - $80,000.00 per year

Job description: Service Advisor

We are looking for an experienced, motivated, and customer-focused Service Advisor to join our team.About the PositionThe Service Advisor is responsible for providing an exceptional customer experience while helping customers understand their vehicle’s maintenance and repair needs. The ideal candidate is professional, organized, confident communicating with customers, and able to work effectively in a fast-paced automotive environment.

Responsibilities

• Greet customers and provide a professional, friendly experience
• Listen to customer concerns and accurately document vehicle problems
• Recommend necessary maintenance and repairs based on technician findings
• Prepare and present estimates to customers
• Clearly explain recommended repairs, pricing, and timelines
• Communicate with technicians to ensure repairs are completed accurately and efficiently
• Keep customers updated throughout the repair process
• Follow up with customers regarding declined services and future maintenance needs
• Maintain accurate repair orders and customer information
• Work toward sales, gross profit, and customer satisfaction goals
• Build long‑term relationships with customers and earn their trust
• Maintain a clean, organized, and professional work environment

Qualifications

• Previous automotive Service Advisor experience preferred
• Strong customer service and communication skills
• Ability to explain automotive repairs clearly to customers
• Strong organizational and time-management skills
• Comfortable using computers and shop management software
• Ability to work in a fast-paced environment
• Professional appearance and positive attitude
• Valid driver\'s license
• ASE certifications are a plus

What We're Looking For

We are looking for someone who is honest, dependable, motivated, and takes pride in taking care of customers. The right candidate will be a team player who understands that great service starts with communication, trust, and attention to detail.

What We Offer

• Competitive pay
• Performance-based earning opportunities
• Training and development
• Opportunities for growth and advancement
• Positive team environment
• Long-term career opportunity

If you are an experienced Service Advisor who enjoys helping people, understands automotive repair, and wants to grow with a strong team, we want to hear from you!

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person