Service Advisor | Sarasota

jsnautorepair.com; Sarasota (FL); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Flexible schedule

Health insurance

Life insurance

Paid time off

Professional development assistance

Vision insurance

Job summary

JSN Auto Repair is seeking an experienced Service Advisor to deliver an exceptional customer experience and clearly explain maintenance and repair needs. You will greet customers, document problems, present estimates, and coordinate with technicians to ensure timely, accurate service.

The role emphasizes professional communication, organizational skills, and a proactive approach to customer satisfaction in a fast-paced automotive environment.

Qualifications

• Previous automotive Service Advisor experience preferred.
• Strong customer service and communication skills.
• Ability to explain automotive repairs clearly to customers.
• Strong organizational and time-management skills.
• Comfortable using computers and shop management software.
• Ability to work in a fast-paced environment.
• Professional appearance and positive attitude.
• Valid driver's license.
• ASE certifications are a plus.

Responsibilities

• Greet customers and provide a professional, friendly experience.
• Listen to customer concerns and accurately document vehicle problems.
• Recommend necessary maintenance and repairs based on technician findings.
• Prepare and present estimates to customers.
• Clearly explain recommended repairs, pricing, and timelines.
• Communicate with technicians to ensure repairs are completed accurately and efficiently.
• Keep customers updated throughout the repair process.
• Follow up with customers regarding declined services and future maintenance needs.
• Maintain accurate repair orders and customer information.
• Work toward sales, gross profit, and customer satisfaction goals.
• Build long-term relationships with customers and earn their trust.
• Maintain a clean, organized, and professional work environment.

Skills

Customer service

Communication

Organization

Time management

Professional appearance

Tools

Shop management software

Computers

Job description

Pay: $50,000.00 - $80,000.00 per year

Service Advisor

We are looking for an experienced, motivated, and customer-focused Service Advisor to join our team.

About the Position

The Service Advisor is responsible for providing an exceptional customer experience while helping customers understand their vehicle’s maintenance and repair needs. The ideal candidate is professional, organized, confident communicating with customers, and able to work effectively in a fast-paced automotive environment.

Responsibilities

• Greet customers and provide a professional, friendly experience
• Listen to customer concerns and accurately document vehicle problems
• Recommend necessary maintenance and repairs based on technician findings
• Prepare and present estimates to customers
• Clearly explain recommended repairs, pricing, and timelines
• Communicate with technicians to ensure repairs are completed accurately and efficiently
• Keep customers updated throughout the repair process
• Follow up with customers regarding declined services and future maintenance needs
• Maintain accurate repair orders and customer information
• Work toward sales, gross profit, and customer satisfaction goals
• Build long-term relationships with customers and earn their trust
• Maintain a clean, organized, and professional work environment

Qualifications

• Previous automotive Service Advisor experience preferred
• Strong customer service and communication skills
• Ability to explain automotive repairs clearly to customers
• Strong organizational and time-management skills
• Comfortable using computers and shop management software
• Ability to work in a fast-paced environment
• Professional appearance and positive attitude
• Valid driver's license
• ASE certifications are a plus

What We’re Looking For

We are looking for someone who is honest, dependable, motivated, and takes pride in taking care of customers. The right candidate will be a team player who understands that great service starts with communication, trust, and attention to detail.

What We Offer

• Competitive pay
• Performance-based earning opportunities
• Training and development
• Opportunities for growth and advancement
• Positive team environment
• Long-term career opportunity

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Benefits

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Work Location: In person