Service Advisor / Shop Foerman

Meineke - 1863; Jackson (TN); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Performance bonus

Competitive salary

Employee discounts

Advancement opportunities

Training & development

Job summary

Meineke - 1863 is seeking a Service Advisor to join our bustling automotive service center, where strong communication and service-writing skills are essential for success. The role supports a team while focusing on customer satisfaction and profitable operations.

The ideal candidate will have customer relationship excellence, prior management experience, and a solid understanding of automotive repair processes. Join us for a dynamic environment with growth opportunities.

Qualifications

• Must have a high school diploma or GED; bachelor’s preferred.
• Valid driver's license and clean record required.
• Pre-employment drug and background screening.
• At least two years as a service writer or advisor; manager experience preferred.
• Deep understanding of automotive technology and repair services.

Responsibilities

• Lead a team of service professionals to maintain morale, customer satisfaction, and profitability.
• Ensure repairs and maintenance are completed in a timely manner.
• Mentor staff on sales and customer service practices.
• Oversee day-to-day operations of the service department.
• Manage service paperwork flow: manuals, invoices, repair orders, records.

Skills

Communication

Customer relationships

Service writer

Management experience

Education

High school diploma

GED

Bachelor's degree preferred

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Training & development

Job Summary

We are looking for a Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience.

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing required documentation.

Responsibilities

• Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
• Ensure repairs and maintenance tasks are completed in a timely manner
• Mentor employees on best practices for improving sales and customer service techniques
• Oversee day-to-day operations of the service department
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records

Qualifications

• High school diploma or GED required bachelor’s degree preferred
• Valid state-issued driver’s license and clean driving record are required
• Successful completion of a pre-employment drug and background screening
• At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred
• Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required

Why Meineke?

• Meineke values personal and professional growth.
• Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements.
• Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.
• With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.