Parts Advisor: Customer‑Focused Parts Specialist

Sewell BMW of the Permian Basin; Midland (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k) retirement plan

Paid time off

Continuing education

Job summary

Sewell BMW of The Permian Basin is seeking a Parts Advisor who is detail-oriented, motivated, and communicates well to handle parts needs for retail and shop customers. You will be the main liaison between parts and customers, ensuring accurate quotes, proper part selection, and timely order processing.

The role requires a high school diploma, a valid driver’s license, and a background/drug screen. Schedule is Monday–Friday 7:30am–6pm with some Saturdays; full-time team members receive medical,

Qualifications

• High school diploma or GED.
• Valid driver license and acceptable driving record.
• Background and drug screening.
• Ability to multitask.

Responsibilities

• Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
• Answer phone calls, providing price quotes and any additional information.
• Retrieves and fills orders from stock.
• Properly input lost sales into the inventory control system.
• List and price out parts on counter tickets.
• Provide the necessary information for special orders to the inventory control clerk if a part is not in stock.
• Maintain the special-order parts inventory in a clean and organized manner.
• Maintain records of all special-order parts and notifies the service advisor and the customer when special ordered parts have been received.
• Maintain a customer backorder file.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Participate in conducting a perpetual inventory.
• Help maintain parts catalogs, price schedules, and other technical information and bulletins.
• Keep work area clean, free of debris, and safe by putting away loose stock.
• Perform other duties and tasks as directed by management.

Skills

Customer service

Detail oriented

Multitasking

Communication

Education

High school diploma

Tools

Inventory software

Job description

Sewell BMW of The Permian Basin is seeking a Parts Advisor who is detail-oriented, motivated, and communicates well to handle parts needs for retail and shop customers. You will be the main liaison between parts and customers, ensuring accurate quotes, proper part selection, and timely order processing.

The role requires a high school diploma, a valid driver’s license, and a background/drug screen. Schedule is Monday–Friday 7:30am–6pm with some Saturdays; full-time team members receive medical,