Service Advisor/Service BDC rep. 2026

Banks Chevrolet; Concord (NH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K Plan

401K matching

Paid time off

Vacation

Sunday closures

Short/Long Term Disability

Growth opportunities

Paid training

Employee vehicle purchase plans

Family owned

Employee discounts

Job summary

Banks Chevrolet is seeking an experienced, organized service professional to support the service desk and BDC. This is a full-time, in-person role in Concord, NH, primarily backing up the Service desk and Basic Care desk, with coverage when a service advisor is out.

You will greet customers, prepare work orders, communicate with technicians, provide repair estimates, process warranties, and finalize invoices, while answering calls and scheduling appointments.

Qualifications

• Experience in automotive service writing preferred.
• Strong organization and communication skills.
• Ability to manage work orders and customer communication.

Responsibilities

• Greet and communicate with customers on repairs, create work orders and relay them to technicians.
• Provide estimates, manage warranties, and finalize invoices.
• Answer calls, schedule appointments, contact customers for parts, provide estimates, and respond to inquiries.
• Follow up with customers to improve CSI survey responses.

Skills

Service Writing

Customer service

Job description

Banks Chevrolet is looking for an experienced, energetic, and above all, organized professional to join our service department. This is a permanent, full-time position backing up the Service desk, Basic Care desk, and Service BDC. The job is primarily working in the BDC, but filling in whenever a service advisor is out.

Responsibilities Include (but not limited to):

• Greeting and communicating with customers on all aspects of repair, such as creating work orders, and communicating them to the technicians, communicating with the customer thorough outthe repair process and providing estimates to the customer,managing warranties, and finalizing invoices.
• Answering phone calls, scheduling appointments, contacting customers with special order parts, providing estimates, and replying to any customer inquiry.
• Following up with customers to promote positive (CSI) survey responses.

Benefits:

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Paid time off and vacation
• Closed on Sundays and most major Holidays
• Short/Long Term Disability
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Discounts on products and services

Qualifications

• Service Writing experience strongly preferred

At Banks Chevrolet GMC Buick Cadillac, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee here is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• Day shift
• Overtime available
• Weekend availability

Experience:

• Automotive Service: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person