Service Advisor - Cadillac South Charlotte

Sonic Automotive, Inc.; Pineville (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off that Grows with You

Employee Pricing on Purchases & Leases

Discounted Gym Membership Options

Job summary

Sonic Automotive, Inc. is seeking a Service Advisor for Cadillac South Charlotte in Pineville, NC. The role includes scheduling service appointments and providing customers with cost estimates for labor and parts.

Ideal candidates will have two years of dealership experience and a strong knowledge of vehicle mechanical operations. Benefits include competitive training, employee assistance, and paid time off that grows with tenure.

Qualifications

• Two years of experience in a dealership position.
• Ability to read and comprehend instructions and information.
• Ase certification preferred.

Responsibilities

• Schedules service appointments and obtains customer data.
• Greets customers in a timely, friendly manner.
• Provides accurate cost estimates for labor and parts.
• Maintains Customer Satisfaction Index ratings.
• Advises customers on vehicle care.

Skills

Oral Communication Skills

Written Communication Skills

Customer Service

Vehicle Mechanical Knowledge

Education

High School Diploma or equivalent

Tools

CDK

Job description

Service Advisor - Cadillac South Charlotte in Pineville, NC at Sonic Automotive

Job Type: Other

Experience: Mid‑Senior Level

About

At Cadillac South Charlotte, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test‑drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership‑prescribed standard for “hours per customer repair order written.”
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right‑to‑know, etc.
• Follows all company safety policies and procedures, and immediately reports any and all accidents to a manager or supervisor.
• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• Ase certification preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA.
• All applicants must perform duties and responsibilities in a safe manner.
• All applicants must be able to demonstrate ability to pass pre‑employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Preferred Qualifications

• Experience using and working with CDK.

Schedule

• Sundays Always Off
• Saturday Availability Required
• 401(k) with Company Match
• Paid Time Off that Grows with You
• Sundays Always Off
• Closed on Thanksgiving & Christmas
• Employee Pricing on Purchases & Leases
• Free & Discounted Gym Membership Options
• Exclusive Travel Deals on Hotels, Rentals & Airfare
• Career Growth in a Fortune 500 Company

All your information will be kept confidential in accordance with EEO guidelines