Service Advisor - RideNow Goodyear

ridenowpowersports; Goodyear (AZ); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Commission-based pay

Medical insurance

Dental insurance

Vision insurance

Employee discounts

Job summary

RideNow Powersports in Goodyear seeks an enthusiastic Service Advisor to greet customers, document concerns, and guide them through the service process for motorcycles, ATVs, UTVs, and personal watercraft. You will communicate estimates, upsell services, monitor repair progress, and ensure customer satisfaction.

This position offers commission-based pay, health benefits, and employee discounts. Experience in powersports dealership is preferred; a valid driver's license is required with a

Qualifications

• 1+ years of experience in a powersports or automotive dealership.
• Strong communication and customer service skills, both verbal and written.
• Ability to write clear and concise service repair orders.
• Ability to multitask in a fast-paced environment.
• Valid driver's license with a clean driving record.
• Motorcycle endorsement preferred.

Responsibilities

• Schedule service appointments for repairs, maintenance, and recalls.
• Greet customers and guide them through the service process.
• Document customer concerns and vehicle issues on repair orders for motorcycles, ATVs, UTVs, and PWCs.
• Communicate recommended work or delays to customers and the Service Manager.
• Educate customers on required services and provide cost estimates.
• Promote additional services and current promotions.
• Monitor repair progress and ensure timely completion.
• Keep customers updated on the status of their vehicle.
• Review completed work with the customer and ensure satisfaction.
• Perform other related duties as needed.

Skills

Customer service

Communication

Documentation

Multitasking

Driver's license

Motorcycle endorsement

Job description

RideNow PowersportsGoodyear is looking for an enthusiastic and customer-focused Service Advisor to join our team!

What You'll Do:

• Schedule service appointments for repairs, maintenance, and recalls.
• Be the first point of contact for customers-greet them warmly and guide them through the service process.
• Accurately document customer concerns and vehicle issues on repair orders for Motorcycles, ATVs, UTVs, and Personal Watercraft.
• Communicate additional recommended work or service delays to the Service Manager and customers in a timely manner.
• Educate customers on required or recommended services and provide clear cost estimates.
• Promote additional services and current promotions.
• Monitor repair progress to ensure timely and quality completion.
• Keep customers updated on the status of their vehicle throughout the repair process.
• Review completed work with the customer, answer questions, and ensure satisfaction.
• Perform other related duties as needed.

What We're Looking For:

• 1+ years of experience in a powersports or automotive dealership.
• Strong communication and customer service skills-both verbal and written.
• Ability to write clear and concise service repair orders.
• Ability to multitask in a fast-paced environment.
• Valid driver's license with a clean driving record.
• Motorcycle endorsement preferred.

Why Join RideNow?

• Commission based pay
• Medical, dental, and vision insurance
• Employer paid life and short-term disability insurance
• Employee discounts

Note: All candidates must successfully complete a background check, MVR check, and drug screening to qualify for employment.

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