Service Advisor - RideNow Goodyear

RideNow Group; Goodyear (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Commission-based pay

Medical, dental, and vision insurance

Employer-paid life and short-term-dis

Job summary

RideNow Powersports Goodyear is seeking a customer‑focused Service Advisor to join our team. You’ll be the first point of contact, scheduling service appointments and guiding customers through the repair process for motorcycles, ATVs, UTVs, and personal watercraft.

This on-site, full-time position offers commission-based pay along with medical, dental, and vision insurance, and employer-paid life and short-term disability.

Qualifications

• 1+ years of experience in a powersports or automotive dealership.
• Strong communication and customer service skills—verbal and written.
• Ability to write clear and concise service repair orders.
• Ability to multitask in a fast-paced environment.
• Valid driver’s license with a clean driving record.
• Motorcycle endorsement preferred.

Responsibilities

• Schedule service appointments for repairs, maintenance, and recalls.
• Greet customers and guide them through the service process.
• Document customer concerns and vehicle issues on repair orders.
• Communicate recommended work or delays to customers and Service Manager.
• Provide clear cost estimates and explain services.
• Promote additional services and current promotions.
• Monitor repair progress for timely, quality completion.
• Keep customers updated on repair status.
• Review completed work with the customer and ensure satisfaction.
• Perform other related duties as needed.

Skills

Customer service

Communication

Service orders

Multitasking

Driver's license

Motorcycle endorsement

Job description

RideNow Powersports Goodyear is looking for an enthusiastic and customer-focused Service Advisor to join our team!

What You’ll Do:

• Schedule service appointments for repairs, maintenance, and recalls.
• Be the first point of contact for customers—greet them warmly and guide them through the service process.
• Accurately document customer concerns and vehicle issues on repair orders for Motorcycles, ATVs, UTVs, and Personal Watercraft.
• Communicate additional recommended work or service delays to the Service Manager and customers in a timely manner.
• Educate customers on required or recommended services and provide clear cost estimates.
• Promote additional services and current promotions.
• Monitor repair progress to ensure timely and quality completion.
• Keep customers updated on the status of their vehicle throughout the repair process.
• Review completed work with the customer, answer questions, and ensure satisfaction.
• Perform other related duties as needed.

Requirements

What We’re Looking For:

• 1+ years of experience in a powersports or automotive dealership.
• Strong communication and customer service skills—both verbal and written.
• Ability to write clear and concise service repair orders.
• Ability to multitask in a fast-paced environment.
• Valid driver’s license with a clean driving record.
• Motorcycle endorsement preferred.

Why Join RideNow?

• Commission based pay
• Medical, dental, and vision insurance
• Employer paid life and short-term disability insurance

Note: All candidates must successfully complete a background check, MVR check, and drug screening to qualify for employment.

Work Type

On-Site

Position Type

Full Time