Service Advisor - RideNow Surprise

ridenowpowersports; Surprise (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employer paid life and short-term/disb

Job summary

RideNow Powersports Surprise is seeking a friendly, customer-focused Service Advisor to join our team. You will schedule appointments, greet customers, and guide them through the service process for motorcycles, ATVs, UTVs, and PWCs.

You will document concerns, provide clear estimates, and communicate timelines to customers and the Service Manager. Must be able to multitask, stand for extended periods, and maintain safety in a busy dealership.

Qualifications

• 1+ years of experience in a powersports or automotive dealership.
• Strong communication and customer service skills—both verbal and written.
• Ability to write clear and concise service repair orders.
• Ability to multitask in a fast-paced environment.
• Valid driver’s license with a clean driving record.
• Motorcycle endorsement preferred.

Responsibilities

• Schedule service appointments for repairs, maintenance, and recalls.
• Be the first point of contact for customers—greet them warmly and guide them through the service process.
• Document customer concerns and vehicle issues on repair orders for motorcycles, ATVs, UTVs, and PWCs.
• Communicate additional recommended work or delays to the Service Manager and customers.
• Educate customers on required or recommended services and provide clear cost estimates.
• Promote additional services and current promotions.
• Monitor repair progress to ensure timely and quality completion.
• Keep customers updated on the status of their vehicle throughout the repair process.
• Review completed work with the customer, answer questions, and ensure satisfaction.
• Perform other related duties as needed.

Skills

Communication

Customer service

Service order writing

multitask

Driver's license

Motorcycle endorsement

Job description

RideNow Powersports Surpriseis looking for an enthusiastic and customer-focused Service Advisor to join our team!

What You'll Do:

• Schedule service appointments for repairs, maintenance, and recalls.
• Be the first point of contact for customers-greet them warmly and guide them through the service process.
• Accurately document customer concerns and vehicle issues on repair orders for Motorcycles, ATVs, UTVs, and Personal Watercraft.
• Communicate additional recommended work or service delays to the Service Manager and customers in a timely manner.
• Educate customers on required or recommended services and provide clear cost estimates.
• Promote additional services and current promotions.
• Monitor repair progress to ensure timely and quality completion.
• Keep customers updated on the status of their vehicle throughout the repair process.
• Review completed work with the customer, answer questions, and ensure satisfaction.
• Perform other related duties as needed.

What We're Looking For:

• 1+ years of experience in a powersports or automotive dealership.
• Strong communication and customer service skills-both verbal and written.
• Ability to write clear and concise service repair orders.
• Ability to multitask in a fast-paced environment.
• Valid driver's license with a clean driving record.
• Motorcycle endorsement preferred.
• Must be able to stand for extended periods of time
• Must be able to safely push motorcycles weighing up to 850lbs
• Must be able to safely and efficiently move through the dealership premises-including indoor showrooms, vehicle lots, and service areas-while maintaining awareness of moving vehicles, customer foot traffic, and showroom displays.
• Must be able to frequently bend, kneel, crouch, and reach to perform job duties.

Why Join RideNow?

• Medical, dental, and vision insurance
• Employer paid life and short-term disability insurance
• Employee discounts

All candidates must successfully complete a background check, MVR check, and drug screening to qualify for employment