Service Advisor - RideNow Boulder

RideNow Powersports; Las Vegas (NV); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employer paid life and short-term-dis

Employee discounts

Job summary

RideNow Powersports Boulder is seeking a customer-focused Service Advisor to join our team. You will schedule service appointments for repairs, maintenance, and recalls, and greet customers as they enter the service process.

You will document concerns on repair orders for motorcycles, ATVs, UTVs, and personal watercraft, communicate delays, and provide clear cost estimates. Eligible candidates should have 1+ years in powersports, strong communication, and a valid driver’s license.

Qualifications

• 1+ years of experience in powersports or automotive dealership.
• Strong communication and customer service skills.
• Valid driver’s license with a clean driving record.
• Motorcycle endorsement preferred.

Responsibilities

• Schedule service appointments for repairs, maintenance, and recalls.
• Be the first point of contact for customers—greet them warmly and guide them through the service process.
• Accurately document customer concerns and vehicle issues on repair orders for motorcycles, ATVs, UTVs, and personal watercraft.
• Communicate additional recommended work or service delays to the Service Manager and customers in a timely manner.
• Educate customers on required or recommended services and provide clear cost estimates.
• Promote additional services and current promotions.
• Monitor repair progress to ensure timely and quality completion.
• Keep customers updated on the status of their vehicle throughout the repair process.
• Review completed work with the customer, answer questions, and ensure satisfaction.
• Perform other related duties as needed.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Driver's license

Motorcycle endorsement

Job description

RideNow Powersports Boulder is looking for an enthusiastic and customer-focused Service Advisor to join our team!

What You’ll Do:

• Schedule service appointments for repairs, maintenance, and recalls.
• Be the first point of contact for customers—greet them warmly and guide them through the service process.
• Accurately document customer concerns and vehicle issues on repair orders for Motorcycles, ATVs, UTVs, and Personal Watercraft.
• Communicate additional recommended work or service delays to the Service Manager and customers in a timely manner.
• Educate customers on required or recommended services and provide clear cost estimates.
• Promote additional services and current promotions.
• Monitor repair progress to ensure timely and quality completion.
• Keep customers updated on the status of their vehicle throughout the repair process.
• Review completed work with the customer, answer questions, and ensure satisfaction.
• Perform other related duties as needed.

Qualifications

What We’re Looking For:

• 1+ years of experience in a powersports or automotive dealership.
• Strong communication and customer service skills—both verbal and written.
• Ability to write clear and concise service repair orders.
• Ability to multitask in a fast-paced environment.
• Valid driver’s license with a clean driving record.
• Motorcycle endorsement preferred.

Why Join RideNow?

• Commission based pay
• Medical, dental, and vision insurance
• Employer paid life and short-term disability insurance
• Employee discounts

Note: All candidates must successfully complete a background check, MVR check, and drug screening to qualify for employment.

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