Service Advisor – Commission-Based, Customer-Focused

ridenowpowersports; Las Vegas (NV); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Employee discounts

Job summary

RideNow Powersports Boulder is seeking a friendly Service Advisor to greet customers, schedule repairs, and guide them through the service process for motorcycles, ATVs, UTVs, and watercraft.

You will document concerns accurately, provide clear cost estimates, communicate progress to customers, and promote service promotions while ensuring a smooth repair experience and customer satisfaction.

Qualifications

• 1+ years of experience in a powersports or automotive dealership.
• Strong communication and customer service skills—both verbal and written.
• Ability to write clear and concise service repair orders.
• Ability to multitask in a fast-paced environment.
• Valid driver’s license with a clean driving record.
• Motorcycle endorsement preferred.

Responsibilities

• Schedule service appointments for repairs, maintenance, and recalls.
• Be the first point of contact for customers—greet them warmly and guide them through the service process.
• Accurately document customer concerns and vehicle issues on repair orders for motorcycles, ATVs, UTVs, and personal watercraft.
• Communicate additional recommended work or service delays to the Service Manager and customers in a timely manner.
• Educate customers on required or recommended services and provide clear cost estimates.
• Promote additional services and current promotions.
• Monitor repair progress to ensure timely and quality completion.
• Keep customers updated on the status of their vehicle throughout the repair process.
• Review completed work with the customer, answer questions, and ensure satisfaction.
• Perform other related duties as needed.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Driver's license

Job description

RideNow Powersports Boulder is seeking a friendly Service Advisor to greet customers, schedule repairs, and guide them through the service process for motorcycles, ATVs, UTVs, and watercraft.

You will document concerns accurately, provide clear cost estimates, communicate progress to customers, and promote service promotions while ensuring a smooth repair experience and customer satisfaction.