Truck Service Advisor - Fast-Paced Customer Care

Paycom - ATS; Pensacola (FL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Job summary

Empire Truck Sales in Pensacola, FL is seeking an experienced Service Writer to be the primary contact between customers and the service department.

You will open, manage, and close repair orders, communicate repair status and estimates, schedule service appointments, and coordinate with technicians and parts personnel.

Join a large Southeast dealership that offers competitive benefits, training, and a team environment where your contributions are valued.

Qualifications

• Customer service experience in a fast-paced environment.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize in a demanding setting.
• Proficiency with Microsoft Office.

Responsibilities

• Serve as the first point of contact for customers seeking service and repair assistance.
• Handle a high volume of inbound and outbound phone calls while delivering exceptional customer service.
• Build strong customer relationships through professional communication.
• Open, maintain, and close repair orders accurately and efficiently.
• Communicate repair status, estimates, timelines, and recommendations to customers.
• Coordinate with technicians, parts personnel, and management to keep repairs moving.
• Obtain customer approvals and ensure all required documentation is completed.
• Schedule service appointments and help manage workflow priorities.
• Maintain accurate records and data within dealership software systems.
• Assist with daily service department operations and administrative tasks.
• Resolve customer concerns professionally while maintaining a positive customer experience.
• Help create a service experience that drives customer satisfaction, loyalty, and repeat business.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Microsoft Office

Tools

Dealership software

Job description

Empire Truck Sales in Pensacola, FL is seeking an experienced Service Writer to be the primary contact between customers and the service department.

You will open, manage, and close repair orders, communicate repair status and estimates, schedule service appointments, and coordinate with technicians and parts personnel.

Join a large Southeast dealership that offers competitive benefits, training, and a team environment where your contributions are valued.