Truck Service Advisor - Customer-Focused, Fast-Paced

Paycom - ATS; Pensacola (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, and Vision insurance

401(k) retirement plan with company’s

Paid time off and holidays

Disability insurance

In-house and OEM training

Job summary

Empire Truck Sales is seeking a Service Writer (Service Advisor) to be the primary contact between customers and the service department in Pensacola, FL. The role emphasizes communication, administrative coordination, and problem-solving in a fast-paced shop environment.

You'll open and manage repair orders, relay estimates and timelines to customers, and coordinate with technicians and parts staff to keep work moving smoothly. Strong organizational and data-entry skills are essential.

Qualifications

• Experience in customer-facing roles such as service coordination or call center.
• Proven communication skills, both verbal and written.
• Strong organizational abilities and attention to detail.
• Ability to multitask and work under pressure in a fast-paced environment.
• Proficient with Microsoft Office and dealership software basics.

Responsibilities

• Serve as the primary contact for service and repair needs.
• Handle high volumes of inbound/outbound calls with professionalism.
• Open, update, and close repair orders accurately and timely.
• Communicate repair status, estimates, and timelines to customers.
• Coordinate with technicians, parts staff, and management to keep repairs moving.
• Schedule service appointments and manage workflow priorities.
• Maintain dealership system data and records.
• Assist with daily service department operations.
• Resolve customer concerns to sustain satisfaction.

Skills

Customer service excellence

Verbal and written communication

Organizational skills

Multitasking

Microsoft Office proficiency

Data entry accuracy

Tools

Microsoft Office

Job description

Empire Truck Sales is seeking a Service Writer (Service Advisor) to be the primary contact between customers and the service department in Pensacola, FL. The role emphasizes communication, administrative coordination, and problem-solving in a fast-paced shop environment.

You'll open and manage repair orders, relay estimates and timelines to customers, and coordinate with technicians and parts staff to keep work moving smoothly. Strong organizational and data-entry skills are essential.