Service Advisor - Rattlesnake Mountain Harley-Davidson

ridenowpowersports; Kennewick (WA); On-site; USD 48,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Holidays

Employee assistance program

Pet discount

Employee discounts

Job summary

RideNow Powersports & Rattlesnake Mountain Harley-Davidson in Washington is seeking an experienced Service Advisor to join our team. You will serve as the primary link between riders and the service department, delivering excellent customer engagement and accurate estimates.

You will schedule service appointments, document vehicle concerns, provide cost estimates, and communicate progress to customers and the Service Manager while ensuring high-quality service and smooth operations.

Qualifications

• 1+ years of experience in a powersports or automotive dealership service environment.
• Strong verbal and written communication skills.
• Ability to write clear, thorough service repair orders.

Responsibilities

• Greet customers and guide them through the service, maintenance, and repair process.
• Schedule service appointments for repairs, maintenance, and recalls.
• Create accurate repair orders detailing vehicle concerns and symptoms for motorcycles, ATVs, UTVs and PWCs.
• Provide clear cost estimates and promote current promotions or services.
• Communicate repair progress and any delays to customers and the Service Manager.
• Review completed repairs with customers at pickup and explain work performed.

Skills

Customer service

Communication

Technical writing

Driver's license

Job description

About RideNow Powersports & Rattlesnake Mountain Harley-Davidson

Few brands in the world evoke the passion, freedom, and raw energy of powersports and Harley-Davidson. As part of RideNow Powersports—the nation’s premier powersports network with over 50 locations nationwide—our dealerships are the heart of the riding community. From V-Twin motorcycles, ATVs, and UTVs to personal watercraft, custom gear, and top-tier technical repair, we live and breathe the powersports lifestyle every single day.

The Opportunity

Are you an enthusiastic, customer-focused professional ready to turn your passion for powersports into a high-octane career? RideNow Rattlesnake Mountain Harley-Davidson are seeking an experienced Service Advisor to join our team.

As a Service Advisor, you will be the main bridge between our riders and our service department. You will deliver exceptional customer engagement, build trust through clear communication and accurate estimates, and keep our customers' machines running at peak performance.

What You’ll Own & Achieve

• Front-Line Customer Engagement: Greet customers warmly as the primary point of contact and guide them through the service, maintenance, and repair process.
• Appointment & Workflow Management: Schedule service appointments for repairs, routine maintenance, and manufacturer safety recalls.
• Accurate Repair Order Creation: Listen carefully to customer needs and accurately document vehicle concerns and symptoms on detailed repair orders for Motorcycles, ATVs, UTVs, and Personal Watercraft.
• Customer Education & Cost Estimates: Educate customers on required or recommended maintenance, provide clear cost estimates, and promote current promotions or auxiliary services.
• Timely Service Updates: Monitor repair progress in the shop and proactively communicate status updates, additional recommended work, or unexpected delays to customers and the Service Manager.
• Final Delivery & Quality Assurance: Review completed repair orders with customers upon pickup, answer technical questions, explain work performed, and ensure total customer satisfaction.
• Department Collaboration: Perform other related operational duties as required to maintain a seamless, high-performing service center.

What Brings You to the Team

• Industry Experience: 1+ years of experience in a powersports or automotive dealership service environment.
• Communication Skills: Strong verbal and written communication skills with a proven track record of delivering top-tier customer service.
• Technical Writing & Order Accuracy: Demonstrated ability to write clear, concise, and thorough service repair orders.
• Multitasking Excellence: Ability to prioritize tasks and thrive in a fast-paced, dynamic environment.
• Essential Function — Valid Driver’s License: Valid driver’s license with a clean driving record. In compliance with WA SSB 5501, operating, maneuvering, staging, and road-testing motor vehicles, motorcycles, ATVs, and UTVs across dealership lots and service bays is verified as an essential core function of this position.
• Endorsement: Motorcycle endorsement preferred.
• Physical Stamina & Environmental Comfort: Physical ability to stand for extended periods, navigate indoor/outdoor showroom lots and service bays, and work comfortably in a high-energy environment with motorcycle V-Twin engine noise.

Standardized Compensation Disclosures (RCW 49.58)

In accordance with Washington State Pay Transparency Law (RCW 49.58), RideNow Powersports provides fully transparent compensation ranges for all advertised roles.

• Base Wage Equivalent: $48,000.00 base salary/wage equivalent ($23.08 per hour equivalent).
• Commission Structure: Eligible for a monthly tiered commission structure equal to 3.0% of Department 10, 20, and 50 gross profit, paid on the 21st of the following month.
• Total Expected Annual Compensation: Estimated total annual earnings (Base Wage + Commission) range from $58,000.00 to $85,000.00+ per year.

(Actual compensation offered within this range is determined based on role-related knowledge, skills, experience, geographical location, and internal equity.)

Benefits & Perks

• Health & Wellness: Medical, Pharmacy, Telemedicine, Dental, and Vision coverage (eligible 1st of the month following 30 days), plus HSA and FSA options.
• Financial & Protection: 401(k) plan, Life and AD&D insurance, Short/Long-Term Disability, and supplemental insurance options.
• Paid Time Off & Holidays: Employees accrue paid time off at a rate of 0.0385 hours per hour worked (approximately 1.54 hours per weekly pay period, totaling 80 hours / 10 days annually for full-time staff). PTO can be used for vacation, personal time, and illness. This policy meets or exceeds the requirements of the Washington State Paid Sick Leave Law. In addition, the company provides 3 paid holidays per year (Store Only)
• Employee Support & Perks: Employee Assistance Program (EAP) and a Pet Discount Savings Plan.
• Discounts: Generous employee discounts on parts, accessories, and gear.

Role Requirements & Compliance

• Background Screening & Drug Policy: We maintain a drug-free workplace. In compliance with Washington law (RCW 49.44.240), pre-employment drug screening covers controlled substances other than cannabis and does not test for or discriminate based on off-duty cannabis use prior to employment. Post-hire employees are expected to remain free from impairment while on duty or on company premises, and may be subject to reasonable suspicion or post-accident drug and alcohol testing in accordance with company policy and applicable law.
• Fitness for Duty: Employees must be capable of performing their essential job duties safely and effectively, without impairment from alcohol, illegal drugs, or medications that affect performance or safety.
• Post-Offer Background Screening (Washington Fair Chance Act Compliance): In accordance with the Washington Fair Chance Act (RCW 49.94), criminal history background checks are conducted only after an applicant has received a conditional offer of employment. We do not automatically or categorically exclude individuals with criminal records; if a background check reveals a criminal history, we perform an individualized assessment to evaluate its job-relatedness and business necessity before making a final decision.

Equal Opportunity Employer

RideNow Group are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive workplace environment for all team members. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other status protected by federal, state, or local laws.