Service Advisor: Path to Store Manager - Hourly + Bonus

Midas - Touch of Gold; Gary (IN); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Job summary

Midas - Touch of Gold in Gary, IN is seeking a Service Writer with leadership potential to drive customer experience and store performance. This role offers an hourly wage plus bonus opportunities and a clear path to store management as you grow with the team.

You will greet customers, write estimates, schedule service, and collaborate across locations as needed. Join us to develop leadership skills while delivering results and advancing toward store leadership opportunities.

Qualifications

• Automotive service writing experience preferred
• Strong sales and customer service skills
• Ability to communicate confidently with customers
• Organized, detail-oriented, and process-driven
• Leadership mindset with a desire to grow

Responsibilities

• Greet customers and build trust
• Answer phones and schedule appointments
• Perform vehicle walkarounds and review inspection results
• Build estimates and present recommendations
• Follow up on declined work and customer concerns
• Help drive sales and customer retention
• Support daily shop operations
• Assist multiple locations as business needs require
• Help ensure processes are followed and goals are achieved

Skills

Automotive service writing experience

Strong sales and customer service

Ability to communicate confidently

Organized, detail-oriented, process‑dr

Leadership mindset and growth

Flexible multi-location support

Automotive knowledge and repair a plus

Job description

Midas - Touch of Gold in Gary, IN is seeking a Service Writer with leadership potential to drive customer experience and store performance. This role offers an hourly wage plus bonus opportunities and a clear path to store management as you grow with the team.

You will greet customers, write estimates, schedule service, and collaborate across locations as needed. Join us to develop leadership skills while delivering results and advancing toward store leadership opportunities.