Service Advisor: Path to Store Leadership + Bonuses

Midas - Touch of Gold; Fort Wayne (IN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Job summary

Midas is seeking a Service Writer to deliver exceptional customer experiences, drive sales, and support operations across multiple locations. This role offers a leadership pathway toward Store Manager and provides growth opportunities beyond a traditional service writer position.

The ideal candidate will be customer-focused, organized, and driven to succeed with strong communication skills and a desire to grow into management roles within automotive services.

Qualifications

• Automotive service writing experience preferred.
• Strong sales and customer service skills required.
• Ability to communicate confidently with customers.
• Organized, detail-oriented, and process-driven.

Responsibilities

• Greet customers and build trust
• Answer phones and schedule appointments
• Perform vehicle walkarounds and review inspection results
• Build estimates and present recommendations
• Follow up on declined work and customer concerns
• Help drive sales and customer retention
• Support daily shop operations
• Assist multiple locations as business needs require
• Help ensure processes are followed and goals are achieved

Skills

Sales & customer service

Communication with customers

Leadership mindset

Organized & process-driven

Job description

Midas is seeking a Service Writer to deliver exceptional customer experiences, drive sales, and support operations across multiple locations. This role offers a leadership pathway toward Store Manager and provides growth opportunities beyond a traditional service writer position.

The ideal candidate will be customer-focused, organized, and driven to succeed with strong communication skills and a desire to grow into management roles within automotive services.