Service Advisor & Operations Lead

United Ag & Turf; Brady (TX); In loco; USD 60.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Salary + bonus

401K Match

Health Benefits

Paid Holidays and PTO

Descrizione del lavoro

United Ag & Turf seeks an experienced Service Operations Manager to lead the Service Department across its Texas locations. You will oversee the work order cycle, drive labor and parts sales, and ensure exceptional customer satisfaction.

The role requires strong leadership, experience in service processes, and the ability to coach staff, manage schedules, and implement process improvements while upholding company Core Values.

Competenze

• Experience in Service Department operations (1+ years).
• Proven ability to lead a team and drive customer satisfaction.
• Familiarity with John Deere products and dealership environment.
• Strong written and verbal communication skills.
• Understanding of basic financial concepts related to service.

Mansioni

• Oversee the entire work order cycle from creation to billing.
• Sell service labor and parts while maintaining productivity targets.
• Collaborate with Service Manager on process improvements.
• Enforce service department processes to ensure customer satisfaction.
• Schedule and assign jobs according to staff skills.
• Review work orders for accuracy prior to billing.
• Ensure warranty and product improvement programs are completed timely.
• Maintain tools and vehicles in good working order.
• Coach and develop employees; promote training opportunities.
• Maintain positive relationships with peers and customers.

Conoscenze

Service department operations

Team leadership

Customer service

Communication (written & verbal)

Critical thinking

Financial principles understanding

Workload prioritization

Microsoft Office

Industry familiarity (John Deere)

Problem solving

Formazione

High School Diploma or equivalent

Strumenti

Microsoft Office

Descrizione del lavoro

United Ag & Turf seeks an experienced Service Operations Manager to lead the Service Department across its Texas locations. You will oversee the work order cycle, drive labor and parts sales, and ensure exceptional customer satisfaction.

The role requires strong leadership, experience in service processes, and the ability to coach staff, manage schedules, and implement process improvements while upholding company Core Values.