Service Advisor (Mystic)

Brustolon Buick GMC; Stonington (CT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan

Short and Long term disability

Life Insurance

Paid time off and vacation

Employee vehicle purchase plans

Long term job security

Job summary

A family-owned automotive service center is seeking a dedicated Service Advisor in Stonington, CT. Your role will involve interacting with customers to assess service needs and ensuring high levels of customer satisfaction. You will oversee technicians, manage workflow, and participate in maintaining service quality. Ideal candidates have a High School Diploma, experience in automotive service, and excellent multitasking abilities. The company values employee well-being and offers a range of benefits including medical, 401K, and job security.

Qualifications

• High School Diploma or equivalent required.
• Accredited training in service advisor skills is preferred.
• Automotive service advisor experience is necessary.

Responsibilities

• Meet with customers to address vehicle service needs.
• Build customer relations to enhance satisfaction.
• Maintain ethical business practices and a professional image.
• Monitor vehicle progress and update customers frequently.
• Maximize sales and execute retail promotions.
• Oversee technician's time management and efficiency.
• Participate in quality control and procedure documentation.

Skills

Customer satisfaction

Service advisor skills

Quality control

Multitasking

Computer proficiency

Education

High School Diploma or equivalent

Accredited training in service advisor skills

Job description

Since 1949, our family owned business has truly valued our employees’ well being and futures. We are willing to invest in the right candidate!

What We Offer

• Medical and Dental
• 401K Plan
• Short and Long term disability
• Life Insurance
• Paid time off and vacation
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.

Requirements

• High School Diploma or equivalent.
• Accredited training in service advisor skills, customer satisfaction and quality control.
• Automotive service advisor experience.
• Ability to concentrate and accomplish tasks despite interruptions.
• Ability to perform a variety of tasks simultaneously.
• Proficient use of computers