Service Advisor: Main Line - First Texas Honda

CONTINENTAL CARS INC; Austin (TX); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Employer Paid Dental Insurance

Employer Paid Life Insurance

Employer Paid Medical Insurance

Employer Paid Health Savings Account Contribution

Annual Employee Appreciation Dinner

Job summary

CONTINENTAL CARS INC is seeking a dedicated Service Advisor in Austin, TX. This role serves as the primary liaison between the Service Department and customers, ensuring satisfaction with Honda vehicles. Ideal candidates are passionate about customer service, possess excellent communication skills, and can thrive in a fast-paced environment.

The position offers a full-time schedule, competitive commission structure with an expected salary between $90,000 and $150,000, plus an array of benefits including dental, medical, and generous paid time off.

Qualifications

• At least 1 year of Main Line Advisor experience.
• Professional appearance and demeanor.
• Basic product knowledge.
• Ability to work on your feet all day.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Review vehicle repair history.
• Prepare accurate cost estimates.
• Explain completed work and charges.

Skills

Customer service

Time management

Communication skills

Sales driven

Teamwork

Job description

Job Details

Job Location: First Texas Honda - Austin, TX 78757

Position Type: Full Time

The Service Advisor is the primary liaison between the Service Department and its customers. Service Advisors are responsible for assisting their customers with service and maintenance needs, and assuring the customers continued satisfaction with their Honda vehicles and the dealership. Our Service Advisor should be passionate about customer service and enjoy interacting with people throughout the working day. First Texas Honda has a high-performing as well as a high-producing service department that is seeking for A+ players to join our team. If you withhold efficient time management skills, effective communication (nonverbal and verbal) skills, and thrive in a fast-paced customer centric environment, then we encourage you to apply!

Primary Duties and Responsibilities

• Greeting customers promptly on the service drive and in the lobby
• Obtaining accurate customer and vehicle information
• Reviewing vehicle repair history
• Clearly reporting all vehicle symptoms as described by the customer
• Determining and recommending needed maintenance
• Preparing a complete and accurate estimate of cost for labor and parts
• Establishing a method of payment
• Explaining all completed work and charges to customers
• Monitoring the progress of each vehicle throughout the day and updating customers regularly
• Answering customers' phone calls, emails with the highest level of response and attention

Qualifications

• Minimum 1 year of Main Line Advisor experience
• Professional appearance and demeanor at all times
• Punctuality in reporting to work
• Basic product knowledge
• Comfortable being on your feet all day (indoor/outdoor)
• Engage with guests in a variety of climates while creating the best experience possible for the guests under all circumstances
• Must be able to work in a team setting
• Display a positive attitude
• Adaptive to change
• Driven in sales AND customer satisfaction
• Communication skills in person, in writing, and over the telephone (ability to assist the customer in expressing all service needs and writing down those needs in a way that is acceptable to the customer and understandable to the Technicians)

Requirements

• Must have held a valid driver's license for at least 1 year with a clean driving record.
• Must be at least 18 years of age to be considered.

Hours

• Approximately 50 hours a week
• Shift ranges: 7:00 am - 7:00 pm Monday through Friday, 7:00 am - 6:00 pm Saturday, and 8:00 am - 3:00 pm Sunday. This is a 5-day workweek.
• Weekend availability required.

Compensation

• Training pay for the first 30 days of employment.
• Commission based
• Expected salary of $90,000 - $150,000 depending on experience and effort.

Equal Opportunity Statement

CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.

CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call [phone].

Benefits

• Employer Paid Dental Insurance
• Employer Paid Life Insurance
• Employer Paid Medical Insurance
• Employer Paid Health Savings Account Contribution
• Employer Paid Wellness Clinic
• Employer Paid Flu Vaccinations Every Fall
• Employer Percentage Matching for 401(k)
• Employer Paid Parental Leave
• 5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
• 5 Paid Time Off Vacation Days/Year (60 days - 1 year)
• 14 Paid Time Off Vacation Days/Year (1 year - 3 years)
• 19 Paid Time Off Vacation Days/Year (3 - 7 years)
• 24 Paid Time Off Vacation Days/Year (7+ years)
• Annual Christmas Bonus Based on Tenure
• Annual Christmas Party
• Annual Employee Appreciation Dinner
• Employee Vehicle Purchase Program
• Employee Discounts on Collision Repair, Parts, and Service
• Bi-Weekly Pay Periods, Paid on Fridays
• Holidays: Thanksgiving, Christmas & New Years
• Employer Paid Lunches Every Saturday
• Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
• Access to In-House Insurance Agency
• Access to In-House Marketing Agency
• Voluntary Life Term and Whole Insurance
• Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield
• $200 Donation to Charity of Your Choice with Approval