Internal Service Advisor - Austin Subaru

Austin Subaru; Austin, Northern (TX, KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Dental Insurance

Medical Insurance

Health Savings Account

Wellness Clinic

401k

Paid Time Off

Parental Leave

Holiday Bonuses

Job summary

Austin Subaru in Austin, TX is seeking an Internal Service Advisor to manage reconditioning, PDIs, and inventory for both New and Used vehicles. You will supervise a team of technicians and porters to ensure timely processing and showroom readiness.

You will create detailed estimates, liaise with parts and service, and close tickets to meet a five-day turnaround target. This full-time role offers 8-hour shifts Monday through Saturday with one weekday off and a competitive benefits package.

Qualifications

• Must have held a valid driver's license for at least 1 year.
• Must be at least 18 years of age.

Responsibilities

• Manage all internal repair orders for PDI, CPO, New/Used, recalls and reconditioning for all vehicles.
• Identify store inventory with open recalls and liaise with parts/service for timely completion.
• Create comprehensive estimates based on inspections and technician findings.
• Keep Service Manager informed of issues that arise and ensure showroom readiness.
• Close tickets accurately and ensure proper documentation of work performed.

Job description

# Internal Service Advisor - Austin SubaruHot JobAustin Subaru - Austin, TX 78757## OverviewPosition TypeFull Time## DescriptionThe Internal Advisor manages, writes, and tracks all Reconditioning, PDI, and Inventory in a fast-paced environment as well as being a highly motivated self-starter with an emphasis on individual accountability. Responsible for communication, work allocation, and supervision of a team of (or individual) Technicians and Porters to ensure efficient and productive team performance and a compliant reconditioning process. The Service Advisor influences the volume of service business and plays the main role in ensuring internal customer satisfaction.An Internal Advisor is responsible for the efficient and timely processing of used vehicle reconditioning, PDIs, and recall completion for all New / Used vehicles. Supporting and achieving the Continental Auto Group five day turnaround target.**Responsibilities include but are not limited to:*** Responsible for all internal repair orders written for PDI, CPO, New / Used, Required Recalls and reconditioning service for all used vehicles.* Identify all store inventory with open recalls.* Liaise with parts / service team for timely vehicle completion.* Create a comprehensive estimate based on their inspection and technician findings.* Keep Service Manager informed of all issues that do, or may arise.* Inspect repair quality and ensure all work is completed in a timely manner, with an emphasis on showroom readiness.* Ensure the best parts options and the correct price for parts and labor is used for all recon work.* Ensure each CPO guidelines are followed, and consistent with OEM and CAG Standards.* Manage the Reconditioning Vendor relationships, to improve quality and cycle time.* Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customer, co-workers, and suppliers.* Adhere to all company policies, procedures, and safety standards.* Properly closing tickets.* Be organized, Be on time, Positive.**Requirements:*** Must have held a valid driver's license for at least 1 year.* Must be at least 18 years of age to be considered.**Schedule:*** This is a full-time position.* Shifts will be 8 hours and are Monday - Saturday with one weekday off**Compensation:*** $20 per clock hourCAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.**Core Values:****Transformational Not Transactional - Be Transformational**1. We do what we say we're going to do2. We encourage and support each other3. We're committed to continuous growth## BenefitsView benefit details here: https://www.continentalautomotivegroup.com/cagaustin/website/HRBenefits/Employee\\_Benefits.pngThe Continental Automotive Group is an equal opportunity employer and a drug free workplace.**All Continental Automotive Group Full-Time Employees Receive:*** Employer Paid Dental Insurance* Employer Paid Life Insurance* Employer Paid Medical Insurance* Employer Paid Health Savings Account Contribution* Employer Paid Wellness Clinic* Employer Paid Flu Vaccinations Every Fall* Employer Percentage Matching for 401k* Employer Paid Parental Leave* 5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)* 5 Paid Time Off Vacation Days/Year (60 days - 1 year)* 14 Paid Time Off Vacation Days/Year (1 year - 3 years)* 19 Paid Time Off Vacation Days/Year (3 - 7 years)* 24 Paid Time Off Vacation Days/Year (7+ years)* Annual Christmas Bonus Based on Tenure* Annual Christmas Party* Annual Employee Appreciation Dinner* Employee Vehicle Purchase Program* Employee Discounts on Collision Repair, Parts, and Service* Bi-Weekly Pay Periods, Paid on Fridays* Holidays: Thanksgiving, Christmas & New Years* Employer Paid Lunches Every Saturday* Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)* Access to In-House Insurance Agency* Access to In-House Marketing Agency* Voluntary Life Term and Whole Insurance* Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield* $200 Donation to Charity of Your Choice with Approval***We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!****CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call [phone].*