Internal Service Advisor - Austin Subaru

Continental-Auto-Group; Austin (TX); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Dental Insurance

Medical Insurance

Health Savings Account Contribution

401k Matching

Paid Time Off

Job summary

Continental Auto Group is seeking an Internal Advisor to manage reconditioning, PDIs, and recalls for new and used vehicles. You will supervise technicians and porters, coordinate with parts and service, and ensure timely, showroom-ready vehicles while meeting five-day turnaround targets.

Responsibilities include generating detailed estimates, closing tickets, and maintaining compliance with OEM and CAG standards.

Qualifications

• Must have held a valid driver's license for at least 1 year.
• Must be at least 18 years of age.

Responsibilities

• Manage reconditioning, PDI, and recalls for all New/Used vehicles.
• Identify inventory with open recalls and liaise with parts/service for timely completion.
• Create comprehensive estimates based on inspections and technician findings.
• Close tickets and ensure showroom readiness; maintain compliance with CAG standards.
• Manage reconditioning vendor relationships to improve quality and cycle time.

Skills

Communication

Supervision

Team leadership

Accountability

Self-motivated

Job description

The Internal Advisor manages, writes, and tracks all Reconditioning, PDI, and Inventory in a fast-paced environment as well as being a highly motivated self-starter with an emphasis on individual accountability. Responsible for communication, work allocation, and supervision of a team of (or individual) Technicians and Porters to ensure efficient and productive team performance and a compliant reconditioning process. The Service Advisor influences the volume of service business and plays the main role in ensuring internal customer satisfaction.An Internal Advisor is responsible for the efficient and timely processing of used vehicle reconditioning, PDIs, and recall completion for all New / Used vehicles. Supporting and achieving the Continental Auto Group five day turnaround target.Responsibilities include but are not limited to:Responsible for all internal repair orders written for PDI, CPO, New / Used, Required Recalls and reconditioning service for all used vehicles.Identify all store inventory with open recalls.Liaise with parts / service team for timely vehicle completion.Create a comprehensive estimate based on their inspection and technician findings.Keep Service Manager informed of all issues that do, or may arise.Inspect repair quality and ensure all work is completed in a timely manner, with an emphasis on showroom readiness.Ensure the best parts options and the correct price for parts and labor is used for all recon work.Ensure each CPO guidelines are followed, and consistent with OEM and CAG Standards.Manage the Reconditioning Vendor relationships, to improve quality and cycle time.Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customer, co-workers, and suppliers.Adhere to all company policies, procedures, and safety standards.Properly closing tickets.Be organized, Be on time, Positive.Requirements:Must have held a valid driver's license for at least 1 year.Must be at least 18 years of age to be considered.Schedule:This is a full-time position.Shifts will be 8 hours and are Monday - Saturday with one weekday offCompensation:$20 per clock hourCAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.Core Values:Transformational Not Transactional - Be TransformationalWe do what we say we're going to doWe encourage and support each otherWe're committed to continuous growthView benefit details here: https://www.continentalautomotivegroup.com/cagaustin/website/HRBenefits/Employee_Benefits.pngThe Continental Automotive Group is an equal opportunity employer and a drug free workplace.All Continental Automotive Group Full-Time Employees Receive:Employer Paid Dental InsuranceEmployer Paid Life InsuranceEmployer Paid Medical InsuranceEmployer Paid Health Savings Account ContributionEmployer Paid Wellness ClinicEmployer Paid Flu Vaccinations Every FallEmployer Percentage Matching for 401kEmployer Paid Parental Leave5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)5 Paid Time Off Vacation Days/Year (60 days - 1 year)14 Paid Time Off Vacation Days/Year (1 year - 3 years)19 Paid Time Off Vacation Days/Year (3 - 7 years)24 Paid Time Off Vacation Days/Year (7+ years)Annual Christmas Bonus Based on TenureAnnual Christmas PartyAnnual Employee Appreciation DinnerEmployee Vehicle Purchase ProgramEmployee Discounts on Collision Repair, Parts, and ServiceBi-Weekly Pay Periods, Paid on FridaysHolidays: Thanksgiving, Christmas & New YearsEmployer Paid Lunches Every SaturdayEmployer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)Access to In-House Insurance AgencyAccess to In-House Marketing AgencyVoluntary Life Term and Whole InsuranceVoluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield$200 Donation to Charity of Your Choice with ApprovalWe strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call [phone].