Automotive Service Advisor - Growth & Benefits

Sonic Automotive; Houston (TX); On-site; USD 38,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Match

PTO

Sundays Off

Thanksgiving/Christmas Off

Job summary

Lone Star Chevrolet, a Sonic Automotive family dealership, is seeking a Service Advisor to join our service team in Houston. You will be the liaison between customers and technicians, ensuring accurate repairs and timely communication.

We offer a commission/draw compensation model and opportunities for growth within a Fortune 500 company. The ideal candidate has 1+ year of dealership experience and strong customer service skills.

Qualifications

• 1+ years of experience as a Service Advisor in an automotive dealership.
• Strong communication and customer service skills.
• Knowledge of automotive systems and basic technical understanding.
• Valid driver's license and a clean driving record.
• Authorized to work in the USA and pass pre-employment testing including background checks and MVR.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services

Skills

Strong communication

Customer service

Automotive knowledge

Time management

Multitasking

Clean driving record

Tools

CDK

Job description

Lone Star Chevrolet, a Sonic Automotive family dealership, is seeking a Service Advisor to join our service team in Houston. You will be the liaison between customers and technicians, ensuring accurate repairs and timely communication.

We offer a commission/draw compensation model and opportunities for growth within a Fortune 500 company. The ideal candidate has 1+ year of dealership experience and strong customer service skills.