Service Advisor - Lone Star Chevrolet

Sonic Automotive

Houston (TX)

On-site

USD 42,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off that Grows with You

Sundays Always Off

Closed on Thanksgiving & Christmas

Employee Pricing on Purchases & Leases

Free & Discounted Gym Membership

Exclusive Travel Deals on Hotels, Cars

Career Growth in a Fortune 500 Company

Job summary

Lone Star Chevrolet, a Sonic Automotive family dealership, is seeking a Service Advisor to join our service team. You will liaise between customers and technicians to ensure accurate diagnostics, timely service, and clear communication of recommendations.

The ideal candidate has 1+ year experience in an automotive dealership, strong customer service and organizational skills, and familiarity with CDK. We offer full-time hours, Sundays off, and benefits in a Fortune 500 company.

Qualifications

At least 1 year of experience as a Service Advisor in an automotive dealership.
Strong communication and customer service skills.
Authorized to work in the USA with a valid driver’s license.
Knowledge of automotive systems and basic technical understanding; background checks required.

Responsibilities

Greet customers professionally and document vehicle issues.
Explain recommended services and obtain approval.
Schedule appointments and manage service bay availability.
Coordinate with technicians to ensure timely repairs.
Update customers on service status and timelines.
Prepare invoices with service breakdowns and process payments.
Maintain detailed service records and follow up for satisfaction.
Stay informed about latest automotive technologies.

Skills

Customer service

Communication

Multitasking

Time management

Organization

Tools

CDK

Chevrolet experience

Job description

At Lone Star Chevrolet, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

Compensation

Draw / Commission

Job Description

Summary

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Duties and Responsibilities

Greet customers in a friendly and professional manner.
Listen to customers' concerns and accurately document their vehicle issues.
Provide detailed explanations of recommended services and repairs.
Communicate estimated costs and obtain customer approval for services.
Schedule appointments and manage service bay availability.
Coordinate with the service technicians to ensure timely completion of repairs.
Update customers on the status of their vehicles throughout the service process.
Provide accurate repair timelines and inform customers of any delays.
Create and maintain detailed service records for each customer.
Prepare and explain invoices to customers, including a breakdown of services performed.
Process payments and handle any billing inquiries.
Follow up with customers after service to ensure satisfaction and address any concerns.Resolve customer complaints or issues promptly and professionally.
Stay informed about the latest automotive technologies and services.
Provide customers with information about maintenance schedules and recommended services

Qualifications

1+ years of experience as a Service Advisor in an automotive dealership.
Strong communication and customer service skills.
Knowledge of automotive systems and basic technical understanding.
Ability to multitask and thrive in a fast-paced environment.
Excellent organizational and time-management skills.
Familiarity with service department operations and procedures.
Valid driver's license and a clean driving record.
All applicants must be authorized to work in the USA.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Preferred Qualifications