Service Advisor - Ron Craft Chevrolet Cadillac

Sonic Automotive, Inc.; Baytown, Northern (TX, KY); Hybrid; USD 75,000 - 175,000; Full time

Job summary

Ron Craft Chevrolet Cadillac, part of the Sonic Automotive family, in Baytown, TX, is seeking a Service Advisor. You will schedule service work in the service department and recommend additional needed services to customers.

The position offers a lucrative annual salary range ($75k–$175k) based on sales performance, with opportunities for growth across Sonic Automotive’s 100+ dealerships. This role emphasizes customer service and automotive expertise.

Qualifications

• 2+ years of dealership experience.
• Knowledge of vehicle mechanical operations.
• High school diploma or equivalent.
• Authorized to work in the U.S.
• Excellent oral and written communication skills.

Responsibilities

• Schedule service appointments and obtain customer data.
• Greet customers promptly and professionally.
• Provide accurate labor and parts estimates and promised times.
• Monitor repair progress and communicate changes to customers.
• Advise customers on vehicle maintenance per manufacturer specs.

Skills

Vehicle knowledge

Communication skills

Education

High School Diploma

ASE Certification (preferred)

Job description

Service Advisor - Ron Craft Chevrolet Cadillac in Baytown, TX at Sonic Automotive

Location: 4114 Interstate 10
Baytown, TX 77521

Job Type: Other

Experience: Mid-Senior Level

About

At Ron Craft Chevrolet Cadillac (a Sonic Automotive family dealership), you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Annual Salary Range:

$75k-$175k / yr pay based on sales performance

Job Description

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

Duties and Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written.”
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Qualifications

• 2+ years of experience in a dealership position.
• Knowledge of vehicle mechanical operations.
• High school diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Ability to maintain a professional personal appearance and have excellent oral and written communication skills.
• Must be authorized to work in the U.S.
• All applicants must be comfortable submitting to pre-employment requirements.

Preferred Qualifications

• Previous experience in a sales-based dealership role.
• ASE certification preferred.

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.