Service Advisor Level 2

Community Automotive Repair; Grand Rapids (MI); On-site; USD 42,000 - 59,000; Full time

Job summary

Community Automotive Repair in Grand Rapids is seeking a Service Advisor Level 2 to keep repair work organized, clearly communicated, and moving on time.

This customer-facing role requires you to welcome customers, document service needs, and coordinate with technicians to ensure smooth workflow. You will schedule work, explain services, and follow up to ensure customer satisfaction, handling about 30 repair orders at once. Onsite at 846 Fulton St E, Monday–Friday 7:00 AM–5:30 PM.

Qualifications

• 2–5 years of professional automotive service advising experience.
• Proficient with Microsoft Office and multi-line phone systems.
• Strong communication, interpersonal, sales, and math skills (pricing/markups).
• Valid driver's license.
• Able to manage about 30 repair orders at once.

Responsibilities

• Welcome customers, listen to concerns, and document service needs accurately.
• Explain recommended services and estimates, and answer questions clearly.
• Coordinate with technicians so expectations, timelines, and approvals stay aligned.
• Schedule work, manage service flow, and follow up to confirm customer satisfaction.

Skills

Customer service

Communication

Sales

Math skills

Driver's license

Tools

Microsoft Office

Multi-line phone system

Job description

Our Shop

Community Automotive Repair started in 1975. Our shop is locally owned and operated. We are adding to our team of highly trained professionals. As a Service Advisor you can expect to join a very talented team in automotive repair in the Greater Grand Rapids area. We offer a stable, secure, and safe working environment. We're a very busy shop and need your help to propel us to the next level.

The Position

Service Advisor Level 2 is a customer-facing role that keeps repair work organized, clearly communicated, and moving on time.

Key responsibilities:

• Welcome customers, listen to concerns, and document service needs accurately
• Explain recommended services and estimates, and answer questions clearly
• Coordinate with technicians so expectations, timelines, and approvals stay aligned
• Schedule work, manage service flow, and follow up to confirm customer satisfaction

Required qualifications/skills:

• 2-5 years of professional automotive service advising experience
• Comfortable with Microsoft Office and multi-line phone systems
• Strong communication, interpersonal, sales, and math skills (pricing/markups)
• Valid driver’s license
• Able to manage about 30 repair orders at once

If you can run a busy service drive and keep customers informed, apply today.

Your Typical Day

You’ll work onsite at 846 Fulton St E in Grand Rapids, with a steady Monday-Friday schedule (7:00 AM-5:30 PM). The day starts with checking the workflow, confirming appointments, and setting expectations with customers as they arrive. You’ll spend the day moving between the front counter, phone, and shop updates-keeping customers in the loop, tracking progress, and making sure approvals and timing don’t stall. As vehicles wrap up, you’ll close out paperwork, review what was done, and make sure customers leave with clear understanding of what we completed. It’s fast-paced, customer-oriented work where staying calm and organized matters.