Service Advisor

Waterloo Automotive; Waterloo (IL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Locally Owned Business

Team oriented environment

Competitive Compensation

401(k) matching

Paid time off

Training & development

Job summary

Waterloo Automotive in Waterloo, IL is seeking a Service Advisor to balance customer care with sales. You’ll be the primary point of contact from intake to delivery, presenting recommendations and coordinating workflow to ensure a professional experience.

Monday–Friday schedule, NO WEEKENDS, with focus on building trust and driving revenue growth. You will guide customers through the service process, communicate with technicians and parts staff, and ensure satisfaction from start to finish.

Qualifications

• Greet customers professionally and guide intake/inspection.
• Build and present estimates using digital inspections and pricing guidelines.
• Communicate clearly with customers, technicians, and parts staff to manage timelines.

Responsibilities

• Greet customers professionally and guide them through the intake and inspection process.
• Build and present estimates using digital inspections and approved pricing guidelines.
• Communicate clearly with customers, technicians, and parts staff to manage timelines and expectations.
• Follow intake, documentation, follow up, and delivery procedures.
• Ensure a positive final experience through quality control and delivery review.

Skills

Customer service

Communication

Sales

Organization

Process adherence

Job description

Benefits:

• Locally Owned Business
• Team oriented environment
• Competitive Compensation
• 401(k) matching
• Paid time off
• Training & development

• Do you have previous experience with customer service?
• Do you enjoy meeting new people and building rewarding relationships?
• Don't be scared off by the automotive repair process - we can help you develop the required knowledge if you know how to build value in yourself.
• Monday - Friday schedule (NO WEEKENDS!)

The Service Advisor Role

We’re looking for a Service Advisor who understands how to balance customer care, clear communication, and sales. This role serves as the primary point of contact for customers throughout the service process and is responsible for building trust, presenting recommendations, coordinating workflow, and ensuring a professional experience from intake through delivery. The Service Advisor plays a critical role in customer satisfaction, shop efficiency, and revenue growth.

Requirements and Responsibilities

• Greet customers professionally and guide them through the intake and inspection process
• Build and present estimates using digital inspections and approved pricing guidelines
• Communicate clearly with customers, technicians, and parts staff to manage timelines and expectations
• Follow all intake, documentation, follow up, and delivery procedures
• Ensure a positive final experience through quality control, delivery review, and post service follow up

You May Be a Great Fit If You:

• Enjoy working directly with customers and building long term relationships
• Are comfortable presenting recommendations and asking for the sale
• Stay organized and calm while managing multiple vehicles and customers
• Follow processes and scripts consistently without cutting corners
• Take ownership of the full customer experience from start to finish

Why Join Our Team?

Because this role puts you at the center of the customer experience and the success of the shop. You’ll have the opportunity to build trust, drive results, and grow within a locally owned business that values professionalism, accountability, teamwork, and doing things the right way.