Service Advisor: Lead Service & Customer Experience

Chapman Auto Stores; Horsham (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan with company match

Paid vacation

Employee Vehicle Purchase Program

Professional work environment

Job training and advancement

Job summary

Chapman Ford Horsham is seeking a Service Advisor to join our fast-paced growing team. You will greet customers, inspect vehicles, and provide accurate estimates while coordinating with technicians to meet timelines.

The position offers benefits including health, dental, vision and life insurance, a 401(k) with company match, paid vacation, and opportunities for training and advancement in a professional work environment.

Responsibilities

• Meet and greet service customers promptly in a professional and courteous manner.
• Inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
• Provide leadership to your team.
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
• Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
• Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
• Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
• Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
• Meet requirements of the state and federal law for automobile repair and consumer protection.
• Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors.

Job description

Chapman Ford Horsham is seeking a Service Advisor to join our fast-paced growing team. You will greet customers, inspect vehicles, and provide accurate estimates while coordinating with technicians to meet timelines.

The position offers benefits including health, dental, vision and life insurance, a 401(k) with company match, paid vacation, and opportunities for training and advancement in a professional work environment.