Top Auto Service Advisor – Ford Experience Preferred

Chapman Auto Stores; Lancaster (Lancaster County); In loco; USD 42.000 - 66.000; Tempo pieno

Descrizione del lavoro

Chapman Ford Lancaster is seeking a World Class Service Advisor to join our fast-paced, growth-oriented team. You will greet customers professionally, assess service needs, and provide leadership to the service team while promoting appropriate services.

Responsibilities include communicating cost estimates, managing warranty repairs per manufacturer guidelines, and coordinating appointments with customers. A strong customer-service mindset and dealership experience are required.

Competenze

• MINIMUM 2 YEARS experience in a Dealership Industry is required.
• Ford Experience Preferred
• High school diploma or equivalent.
• Valid driver license and a good driving record.
• Great attitude with high-energy personality.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Ability to work well in a process driven environment.
• Outstanding communication skills in both verbal and written.
• Strong desire to help people
• Leadership goals

Mansioni

• Meet and greet service customers promptly in a professional and courteous manner.
• Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Provide leadership to your team.
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
• Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
• Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
• Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
• Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
• Meet requirements of the state and federal law for automobile repair and consumer protection.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Conoscenze

Dealership experience

Customer service

Communication skills

Leadership

Team leadership

Ford experience

Driver license

Professional appearance

Process driven

Formazione

High school diploma or equivalent

Descrizione del lavoro

Chapman Ford Lancaster is seeking a World Class Service Advisor to join our fast-paced, growth-oriented team. You will greet customers professionally, assess service needs, and provide leadership to the service team while promoting appropriate services.

Responsibilities include communicating cost estimates, managing warranty repairs per manufacturer guidelines, and coordinating appointments with customers. A strong customer-service mindset and dealership experience are required.