Service Advisor & Keyholder — Lead Customer Experience

Gilder Search Group; Capitol Heights (MD); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Sign-on bonus

Health benefits

Retirement plan

Paid training

Weekly pay

Beach houses access

Job summary

Bavarian Motor Repairs seeks an experienced Service Advisor / Keyholder to own the customer experience and daily flow of the shop. You will open the doors, manage check-in, and coordinate with technicians to keep work moving efficiently.

The role blends sales leadership with service excellence. 8+ years of relevant experience is preferred. Benefits include medical/dental/vision, retirement, and paid training, with a weekly pay schedule and growth opportunities.

Qualifications

• Significant professional sales and customer-service experience.
• Approximately 8+ years of relevant experience preferred.
• Excellent verbal and written communication skills.
• Strong multitasking and organizational abilities.

Responsibilities

• Open the shop and start the day smoothly.
• Greet customers and manage vehicle check-in.
• Present repairs and sell needed work.
• Communicate repair status and updates to customers.
• Assist with day-to-day leadership and operation of the shop.
• Open and close the facility as a trusted keyholder.

Skills

Sales experience

Customer service

Leadership

Communication

Organization

Typing 50 WPM

Job description

Bavarian Motor Repairs seeks an experienced Service Advisor / Keyholder to own the customer experience and daily flow of the shop. You will open the doors, manage check-in, and coordinate with technicians to keep work moving efficiently.

The role blends sales leadership with service excellence. 8+ years of relevant experience is preferred. Benefits include medical/dental/vision, retirement, and paid training, with a weekly pay schedule and growth opportunities.