Service Advisor - Kia

Fish Brothers Ltd Swindon; Brothers (OR); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Holiday entitlement

Pension Contribution Matching

Life Assurance

Health Cash Plan

Enhanced Maternity and Paternity Pay

Referral Bonuses

Salary Sacrifice Nursery & Cycle to We

Job summary

Fish Brothers Kia in Swindon is seeking an experienced Service Advisor. You will be the main point of contact for service customers, guide them through paperwork, explain technical terms, and manage updates during repairs.

You will also handle payments and upsell beneficial products. The role requires automotive customer service experience, exceptional interpersonal and communication skills, and the ability to drive bookings and service efficiency.

Qualifications

• Previous experience in automotive customer service is essential.
• Strong interpersonal and communication skills to liaise with customers and colleagues.

Responsibilities

• Be the main point of contact for service customers.
• Guide customers through all necessary paperwork and explain technical terms.
• Set expectations with customers and keep them updated during vehicle repairs.
• Manage payment processing and upsell additional products and services.
• Contribute to a smooth and efficient service department operation.

Skills

Interpersonal skills

Customer service

Communication

Job description

Location

Fish Brothers Kia

Working Hours

45 hours per week Monday to Friday (Saturday mornings on rota (overtime))

Benefits

• 23 - 27 days holiday plus bank holidays & birthday leave
• Pension Contribution Matching
• Life Assurance
• Health Cash Plan
• Enhanced Maternity and Paternity Pay
• Referral Bonuses
• Salary Sacrifice Nursery & Cycle to Work

Salary £29,742.00 OTE £33,000

Closing Date 27/09/2026

Salary £29,742 with a potential OTE of £33k depending on experience.

Benefits include 23 – 27 days holiday, birthday leave, enhanced maternity and paternity pay, life assurance, contributory pension scheme, competitive bonus scheme, healthcare cash plan, staff car purchase scheme.

At Fish Brothers, we’ve been helping the people of Swindon with their motoring needs for more than 75 years. As a multi-franchise dealer group, we’re proud of our strong reputation, but it’s our people who make the real difference. We believe in creating a supportive and rewarding workplace where talent can thrive, and where going the extra mile for our customers comes naturally. Many of our team have built long and successful careers with us and now we’re looking for the next person to join our journey.

Our Kia dealership has an opportunity for an experienced Service Advisor to join them and work within their busy and successful Service Department.

As the Service Advisor, you will be the main point of contact for our service customers. You will ensure that customers are called in advance of their visit and on arrival you will take them through all the necessary paperwork, ensuring that all the technical terms are explained clearly.

After this, your role will be to set expectations with the customer and keep them updated throughout the repair of their vehicle. When the work is complete you will be responsible for taking payment and selling any additional products that may be of benefit to the customer which can include retention products.

We are looking for an individual with exceptional interpersonal skills and the ability to communicate effectively with both customers and colleagues. Effective time management and organisational skills are needed to ensure that bookings and servicing are carried out efficiently. The successful candidate will have a desire to take control of their own earning potential with the ability to sell additional products and services to our customers.

Previous experience in an automotive customer service role is essential.

Please note this position is based on a 45 hour week working Monday to Friday 8am to 6pm with Saturday mornings worked on a rota basis and paid as overtime.

Diversity, Equity & Inclusion

At Fish Brothers, we are committed to building a diverse and inclusive workplace that reflects the customers we serve and the community we’re part of. We believe that everyone, regardless of background, identity, or experience, should feel valued, respected, and empowered to thrive.

We welcome applications from all qualified candidates, and we encourage people from underrepresented backgrounds to apply including, but not limited to, women, people from Black, Asian and minority ethnic communities, LGBTQ+ individuals, people with disabilities, and veterans.

If you require any reasonable adjustments during the recruitment process, please let us know and we’ll do our best to accommodate your needs.