Service Advisor - Economy Honda Superstore

SmartRecruiters, Inc.; Chattanooga (TN); On-site; USD 45,000 - 85,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

HSA

401k

PTO

Job summary

Economy Honda Superstore, part of the Sonic Automotive family, is hiring a Service Advisor to schedule service work and promote needed services. You will greet customers, prepare accurate cost estimates, and manage repair progress to maintain customer satisfaction.

The ideal candidate has a high school diploma, dealership experience preferred, and excellent communication skills. We offer competitive compensation, training, and benefits in a team-focused environment.

Qualifications

• Excellent oral and written communication skills.
• Two years of dealership experience preferred.
• High school diploma or the equivalent.
• All applicants must be authorized to work in the USA.
• Professional appearance and customer-facing demeanor.
• Authorized to work in the USA and able to pass background checks.

Responsibilities

• Schedules service appointments and collects customer and vehicle data.
• Greets customers in a timely, friendly manner and presents cost estimates.
• Updates customers on progress, asks for authorization for additional repairs.
• Test-drives vehicles or refers to the test technician as needed.
• Maintains CSI ratings and follows safety policies and regulations.
• Maintain Customer Satisfaction Index at or above the manufacturer/branch average.
• Advise customers on vehicle care per manufacturers’ specs and maintenance menus.
• Follow safety policies and report any accidents.

Skills

Communication skills

Customer service

Sales experience

Professional appearance

Reading and comprehension

Education

High school diploma or equivalent

Job description

Service Advisor - Economy Honda Superstore

• Full-time
• SHL Package: Sonic Sales Associate
• Compensation: USD 45,000 - USD 85,000 - yearly

At Economy Honda Superstore, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

$45K - $85K+

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

Duties and Responsibilities:

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written.”
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position preferred.
• General knowledge of vehicle mechanical operations.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

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