Service Advisor: High‑Earning, Customer‑Focused, Career Growth

Genesis of Portland; Portland (OR); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical and Dental insurance

Company-Paid Life Insurance

Employee Assistance Plan

Telehealth

401(k) with Company Match

Paid Time Off (PTO) from Day 1

Exclusive pricing on parts, service, &

Job summary

Genesis of Portland, located in SW Portland, seeks a Service Advisor to act as liaison between the Service Department and guests, clearly communicating vehicle needs, setting expectations, and ensuring a high-quality service experience. The role emphasizes courtesy, accuracy, and a focus on long-term customer relationships.

This full-time position offers a salary plus commission plan with no earning cap, plus comprehensive benefits including medical/dental insurance, company-paid life insurance,

Qualifications

• Excellent communication and customer service skills.
• Strong relationship-building abilities with guests.
• Proficient in navigating multiple software programs (CDK).
• Tech-savvy with computers and dealership systems.

Responsibilities

• Assist customers with service needs and vehicle inspections.
• Clearly communicate vehicle inspection findings and recommended services.
• Follow up with customers to address issues or concerns.
• Collaborate with other departments to ensure a smooth service experience.

Skills

Communication

Customer service

Relationship-building

CDK experience

Tech savvy

Tools

CDK

Job description

Genesis of Portland, located in SW Portland, seeks a Service Advisor to act as liaison between the Service Department and guests, clearly communicating vehicle needs, setting expectations, and ensuring a high-quality service experience. The role emphasizes courtesy, accuracy, and a focus on long-term customer relationships.

This full-time position offers a salary plus commission plan with no earning cap, plus comprehensive benefits including medical/dental insurance, company-paid life insurance,