Service Advisor - Heavy Equipment Support & Growth

Carter Machinery Company; Waldorf (MD); On-site; USD 64,000 - 83,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

401(k) with company match up to 6%

Life and disability insurance

In-house training programs

Employee referral bonus program

Tool allowances and tool loans

Discounts on cellular service, devices

Job summary

Carter Machinery Co. Inc. in Waldorf, Maryland is seeking a Service Advisor who will communicate with customers to gather details on equipment issues and provide timely repair status updates.

You will open work orders and relay thorough information to ensure technicians understand requests and customers stay informed. The ideal candidate has at least two years of service-related experience, strong Microsoft Office skills, and excellent communication abilities, with a focus on great customer

Qualifications

• Proficient with Microsoft Office products.
• Excellent customer service skills and ability to handle stressful situations.
• Strong oral and written communication skills.
• Ability to effectively multitask.
• Attention to detail.
• Working knowledge of heavy construction equipment preferred.
• Must be able to work any shift.
• Promote a positive customer experience.

Responsibilities

• Communicate with internal and external customers to gather information on equipment issues.
• Provide repair status updates while repairs are in progress.
• Open and process work orders in a timely manner with clear customer requests to guide technicians.
• Ensure customer satisfaction and accurate documentation of service requests.

Skills

Microsoft Office

Customer service

Communication

Multitasking

Attention to detail

Heavy equipment knowledge

Education

High School diploma

Job description

Carter Machinery Co. Inc. in Waldorf, Maryland is seeking a Service Advisor who will communicate with customers to gather details on equipment issues and provide timely repair status updates.

You will open work orders and relay thorough information to ensure technicians understand requests and customers stay informed. The ideal candidate has at least two years of service-related experience, strong Microsoft Office skills, and excellent communication abilities, with a focus on great customer