Equipment Service Advisor for Heavy Machinery

Carter Machinery Company, Inc; Waldorf (MD); Sur place; USD 64 000 - 83 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid time off

401(k) match up to 6%

Life and disability insurance

Tuition reimbursement

Employee referral bonus

Résumé du poste

Carter Machinery Company, Inc. is seeking a Service Advisor in Waldorf, MD to serve customers and coordinate repairs.

You will gather information on equipment issues, communicate status updates, and open work orders efficiently to keep services on track and customers informed. The ideal candidate has at least two years of service-related experience, a high school diploma, and strong Microsoft Office skills, with a commitment to excellent customer service and clear communication.

Qualifications

• Proficient with Microsoft Office products.
• Strong customer service skills and ability to handle stressful situations.
• Excellent oral and written communication abilities.
• Ability to multitask and manage multiple responsibilities.
• Attention to detail in processing work orders and customer requests.
• Experience with heavy equipment is preferred.

Responsabilités

• Communicate with customers to gather information on equipment issues and provide repair status updates.
• Open and process work orders efficiently with thorough details to ensure technician understanding.
• Ensure customer satisfaction throughout repairs and service interactions.

Connaissances

MS Office proficiency

Excellent customer service

Strong communication

Multitasking

Attention to detail

Shift flexibility

Formation

High School diploma or equivalent

Description du poste

Carter Machinery Company, Inc. is seeking a Service Advisor in Waldorf, MD to serve customers and coordinate repairs.

You will gather information on equipment issues, communicate status updates, and open work orders efficiently to keep services on track and customers informed. The ideal candidate has at least two years of service-related experience, a high school diploma, and strong Microsoft Office skills, with a commitment to excellent customer service and clear communication.