SERVICE ADVISOR

Carter Machinery Company; Waldorf (MD); On-site; USD 64,000 - 83,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

401(k) with company match up to 6%

Life and disability insurance

In-house training programs

Employee referral bonus program

Tool allowances and tool loans

Discounts on cellular service, devices

Job summary

Carter Machinery Co. Inc. in Waldorf, Maryland is seeking a Service Advisor who will communicate with customers to gather details on equipment issues and provide timely repair status updates.

You will open work orders and relay thorough information to ensure technicians understand requests and customers stay informed. The ideal candidate has at least two years of service-related experience, strong Microsoft Office skills, and excellent communication abilities, with a focus on great customer

Qualifications

• Proficient with Microsoft Office products.
• Excellent customer service skills and ability to handle stressful situations.
• Strong oral and written communication skills.
• Ability to effectively multitask.
• Attention to detail.
• Working knowledge of heavy construction equipment preferred.
• Must be able to work any shift.
• Promote a positive customer experience.

Responsibilities

• Communicate with internal and external customers to gather information on equipment issues.
• Provide repair status updates while repairs are in progress.
• Open and process work orders in a timely manner with clear customer requests to guide technicians.
• Ensure customer satisfaction and accurate documentation of service requests.

Skills

Microsoft Office

Customer service

Communication

Multitasking

Attention to detail

Heavy equipment knowledge

Education

High School diploma

Job description

Join a Company That's Built to Elevate You.

At Carter Machinery, wedon'tjust offer jobs - we offer long-term careers defined by purpose, innovation, and impact.We'vebuilt an award-winning workplace where high achievers thrive, careers grow, and your work truly matters.

Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whetheryou'returning a wrench, managing operations, or supporting customers, you play a vital role in powering industries thatmovesthe world forward.

Job Title: Service Advisor

Location: Waldorf, Maryland

Starting Compensation Range: $64,000 - $83,000 per year

The Service Advisor is responsible for communicating with internal and external customers to gather information regarding equipment issues and providing repair status updates while repairs are in progress; opening/processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction.

Requirements for the Service Advisor position include:

• Must be proficient with Microsoft Office Products
• Must have excellent customer service skills and the ability to deal with stressful situations
• Must be a strong communicator with excellent oral and written communication skills
• Must be able to effectively multi-task
• Must have an attention to detail
• Working knowledge of the function and repair of heavy construction equipment preferred
• Must be able to work any shift
• Promote a positive customer experience
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Seeking Candidates with:

• Minimum two years' service related experience; heavy equipment exposure
• High School diploma or equivalent

Physical Requirements:

• Required to sit and talk or hear
• Frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms
• Occasionally lift and/or move up to 20 pounds
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus

Competitive Compensation and Benefits:

• Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In-house training instructors/programs
• Employee referral bonus program
• Tool allowances and tool loans
• Discounts on cellular phone service, computers, and vehicles
• Opportunities for overtime
• Shift differential (if applicable)

You'llgain access to real learning, real advancement, and a real future in a companythat'sreshaping what it means to lead in our industry. If you'relooking for purpose, possibilities, and a team that wins together - you belongatCarter Machinery.

Come build what matters and build your future with us.

Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply.

Carter Machinery is a drug-free workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.