Heavy Equipment Service Advisor: Fast-Paced Career Growth

Carter Machinery Company, Inc.; Elkridge (MD); On-site; USD 64,000 - 83,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) match

Paid Time Off

Life Insurance

Disability Insurance

Training Programs

Employee Referral Bonus

Tool Allowances

Discounts on devices

Job summary

Carter Machinery Co. Inc. in Elkridge, MD is seeking an Express Lube Service Advisor to join our team. This role focuses on communicating with customers about equipment issues and repair progress, and opening work orders to ensure technicians understand requests.

Candidates should have at least two years of service-related experience, strong communication skills, and proficiency with Microsoft Office. We offer a comprehensive benefits package and growth opportunities.

Qualifications

• Two years' service-related experience; heavy equipment exposure
• High School diploma or equivalent
• Proficient with Microsoft Office
• Strong customer service and communication skills
• Ability to multitask and pay attention to detail
• Knowledge of heavy construction equipment preferred

Responsibilities

• Communicate with customers to gather information on equipment issues and provide repair status updates
• Open and process work orders efficiently with thorough details
• Ensure technicians understand customer requests and expectations
• Promote a positive customer experience
• Uphold Carter Way core values of Integrity, Commitment, Excellence and Teamwork

Skills

Customer service

Strong communication

Multitasking

Attention to detail

Microsoft Office

Heavy equipment knowledge

Shift flexibility

Customer experience

Core values alignment

Education

High School diploma or equivalent

Job description

Carter Machinery Co. Inc. in Elkridge, MD is seeking an Express Lube Service Advisor to join our team. This role focuses on communicating with customers about equipment issues and repair progress, and opening work orders to ensure technicians understand requests.

Candidates should have at least two years of service-related experience, strong communication skills, and proficiency with Microsoft Office. We offer a comprehensive benefits package and growth opportunities.