Service Advisor - Vermeer

All Roads Company; Annapolis (MD); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Program

Paid Time Off

Holidays

Tuition Reimbursement

Referral Bonus

Job summary

All Roads Company in Annapolis Junction, MD is seeking a Service Advisor to be the first point of contact for the service department and customers. You will coordinate repairs, communicate timelines, and ensure a first-class experience for heavy-equipment clients.

Required are prior service writing/advisor experience and a customer-focused mindset. Heavy-duty experience is preferred, along with strong communication and multitasking skills to manage work orders and updates.

Qualifications

• High School Diploma or GED.
• Valid driver's license.
• Previous service writing/advisor experience required.
• Heavy-duty or heavy-equipment experience preferred.
• Strong customer service, multitasking, prioritization, and efficiency skills.

Responsibilities

• Provide excellent customer service and act as liaison between customers and the dealership.
• Schedule service appointments and prepare accurate estimates.
• Advise customers on maintenance based on manufacturer specifications.
• Create, update, and document repair and work orders.
• Maintain strong customer relationships to drive retention and referrals.
• Proactively update customers on repair status, estimate changes, and pickup timing.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Prioritization

Efficiency

Education

High School Diploma or GED

Job description

Service Advisor - Vermeer

Department: Service

Employment Type: Full Time

Location: Vermeer All Roads - Annapolis Junction

Description

Service Advisor

Annapolis Junction, MD | Vermeer All Roads

Make an immediate impact at Vermeer All Roads in Annapolis Junction, MD as a Service Advisor. Act as the first point of contact for our service department and our customers. This role is ideal for someone who is customer-focused, detail-oriented, and enjoys working around heavy equipment. You’ll coordinate repairs, communicate timelines, and ensure a first-class customer experience. Prior service advisor experience is required; heavy equipment or heavy-duty background preferred.

Compensation

• Base salary plus commission (based on experience) up to $70,000 a year!
• Full-time, Monday-Friday schedule

Benefits

• Medical, dental, vision, disability, and life insurance (eligible the 1st of the month after 30 days)
• 401(k) with company contribution
• Paid time off and company-paid holidays
• Tuition reimbursement
• Employee referral bonus program

Responsibilities

• Provide excellent customer service and act as liaison between customers and the dealership
• Schedule service appointments and prepare accurate estimates
• Advise customers on maintenance based on manufacturer specifications
• Create, update, and document repair and work orders
• Maintain strong customer relationships to drive retention and referrals
• Proactively update customers on repair status, estimate changes, and pickup timing
• Perform other duties as assigned

Qualifications

• High School Diploma or GED
• Valid driver’s license
• Previous service writing/advisor experience required
• Heavy-duty or heavy-equipment experience preferred
• Strong customer service, multitasking, prioritization, and efficiency skills

Work Authorization

All Roads does not provide H1-B sponsorship.

AAP / EEO Statement

All Roads Company and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Reasonable accommodations will be provided unless they impose undue hardship.