Service Advisor – Heavy Equipment, Employee-Owned Team

Parman Tractor; Nashville (TN); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Employee ownership

Competitive pay

Benefits

Job summary

Parman Tractor is seeking a Service Advisor in Nashville, TN. This full-time role puts you as the primary contact for customers needing equipment repairs, coordinating repairs, communicating updates, and delivering TOCS - Totally Outrageous Customer Service.

You will greet customers, schedule shop and field service, inspect equipment, gather repair details, and keep customers informed on timelines. You’ll coordinate with technicians and store leadership while handling warranty claims and service

Qualifications

• 1+ year of customer service experience in relevant service environment.
• Mechanical aptitude and ability to understand basic equipment systems.
• Strong communication to explain technical information clearly.
• Ability to manage multiple service requests and prioritize work.
• Proficient with computers; experience with service/work-order software preferred.

Responsibilities

• Greet customers and answer incoming calls.
• Schedule shop and field service repairs.
• Inspect incoming equipment and gather repair details.
• Communicate repair status, timelines, and completion updates.
• Coordinate with technicians, shop leadership, and customers.
• Assist with warranty claims and service documentation.
• Prepare accurate repair summaries and customer invoices.
• Process payments and maintain service records

Skills

Customer service

Mechanical aptitude

Communication skills

Multi-tasking

Service software

Tools

Work-order software

Job description

Parman Tractor is seeking a Service Advisor in Nashville, TN. This full-time role puts you as the primary contact for customers needing equipment repairs, coordinating repairs, communicating updates, and delivering TOCS - Totally Outrageous Customer Service.

You will greet customers, schedule shop and field service, inspect equipment, gather repair details, and keep customers informed on timelines. You’ll coordinate with technicians and store leadership while handling warranty claims and service