Heavy-Duty Truck Parts & Service Advisor

Clarke Power Services, Inc.; Antioch (TN); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Weekly pay

Medical, Dental, Vision Insurance

401K with company contribution

HSA option with company contribution

Paid Holidays and Vacation

Life and Disability Insurance

Employee discounts across the country

Job summary

Clarke Power Services, Inc. is seeking a Service Advisor - Customer Support Representative in Antioch, TN. The role focuses on interpreting customer needs for parts and service, and coordinating with our scheduling system to fulfill orders.

The position requires a high school diploma or GED and prior diesel/auto tech or customer service experience. A valid driver's license is required; CDL is a plus, and DOT medical card must be obtainable.

Qualifications

• High school diploma or GED required.
• Diesel/auto technical or customer service experience preferred (REQUIRED).
• Strong ability to interpret customer needs and translate into parts/service actions.
• Experience with scheduling and order-entry processes is beneficial.

Responsibilities

• Open and close parts and service tickets (warranty and customer pay).
• Identify parts and service needs via phone or in person and arrange scheduling.
• Enter orders accurately into the computer system and quote labor/parts.
• Solicit additional parts or services when appropriate.
• Read manuals to determine part specifications.

Skills

Customer service

Heavy duty truck parts knowledge

Order entry systems

Education

High school diploma or GED

Job description

Clarke Power Services, Inc. is seeking a Service Advisor - Customer Support Representative in Antioch, TN. The role focuses on interpreting customer needs for parts and service, and coordinating with our scheduling system to fulfill orders.

The position requires a high school diploma or GED and prior diesel/auto tech or customer service experience. A valid driver's license is required; CDL is a plus, and DOT medical card must be obtainable.