Service Advisor

Parman Tractor; Nashville (TN); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Employee ownership

Competitive pay

Benefits

Job summary

Parman Tractor is seeking a Service Advisor in Nashville, TN. This full-time role puts you as the primary contact for customers needing equipment repairs, coordinating repairs, communicating updates, and delivering TOCS - Totally Outrageous Customer Service.

You will greet customers, schedule shop and field service, inspect equipment, gather repair details, and keep customers informed on timelines. You’ll coordinate with technicians and store leadership while handling warranty claims and service

Qualifications

• 1+ year of customer service experience in relevant service environment.
• Mechanical aptitude and ability to understand basic equipment systems.
• Strong communication to explain technical information clearly.
• Ability to manage multiple service requests and prioritize work.
• Proficient with computers; experience with service/work-order software preferred.

Responsibilities

• Greet customers and answer incoming calls.
• Schedule shop and field service repairs.
• Inspect incoming equipment and gather repair details.
• Communicate repair status, timelines, and completion updates.
• Coordinate with technicians, shop leadership, and customers.
• Assist with warranty claims and service documentation.
• Prepare accurate repair summaries and customer invoices.
• Process payments and maintain service records

Skills

Customer service

Mechanical aptitude

Communication skills

Multi-tasking

Service software

Tools

Work-order software

Job description

Service Advisor (Full Time)

Location: Nashville, TN

Starting at $24/hour+ based on experience

Join an Employee-Owned Company That Delivers More Than Products. Click here to learn more: Parman

Parman Tractor & Equipment is looking for a customer-focused Service Advisor to join our Nashville team. You'll be the primary point of contact for customers needing equipment repairs and service, helping coordinate repairs, communicating updates, and delivering TOCS - Totally Outrageous Customer Service.

What You'll Do

• Greet customers and answer incoming calls.
• Schedule shop and field service repairs.
• Inspect incoming equipment and gather repair details.
• Communicate repair status, timelines, and completion updates.
• Coordinate with technicians, shop leadership, and customers.
• Assist with warranty claims and service documentation.
• Prepare accurate repair summaries and customer invoices.
• Process payments and maintain service records

What You'll Bring

• 1+ year of customer service experience; preferably in heavy equipment, agriculture equipment, automotive, fleet maintenance, or a related service environment.
• Demonstrated mechanical aptitude and ability to understand basic equipment systems and repair terminology.
• Strong communication skills, with the ability to explain technical information clearly.
• Demonstrated ability to manage multiple service requests and prioritize work.
• Proficient with computers; service/work-order management software experience preferred.

Physical Requirements

• Lift up to 50 lbs.
• Ability to sit, stand, bend, kneel, squat, and climb on/off equipment.
• Pass a post-offer Physical Abilities Test.

Why Parman?

• Employee-owned company with a shared stake in success.
• Competitive pay and benefits.
• Stable, growing organization.
• A team culture built on TOCS and doing the right thing for customers and coworkers.