Service Advisor & Guest Experience Lead

Penske Cadillac Buick GMC of South Bay; Cerritos (CA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Pharmacy

Company Paid Life Insurance

401(k) Savings and Retirement Plan

Career advancement opportunities

Job summary

Penske Buick GMC of Cerritos is seeking an Assistant Service Manager to act as the liaison between customers and technicians and to guide vehicles through the service process. The role emphasizes accurate repair orders and clear communication with guests.

The position is 100% on-site, with compensation including a base hourly rate and commission to incentivize service sales and thorough follow-through on every repair order.

Qualifications

• High School diploma or equivalent desired.
• Must have at least 3-5 years of automotive industry experience and expertise (auto repair, customer service and sales).
• Must have a valid California driver's license and good driving record.

Responsibilities

• Spends a minimum of 60% of daily work activities communicating information to guests on maintenance and repair needs identified and writing repair orders for services.
• Promotes service sales through communication of information to guests on maintenance and repair needs identified during the service appointment process.
• Carefully inspect every finished repair order for proper completion, pricing accuracy, and legibility.
• Collects the total retail charges from guests in cash, check, or authorized charge account; to include making change and issue receipts to guest.
• Close and finalize all repair orders for which funds have been received in computer system and reconciles cash drawer daily.
• Remain continuously posted on the shop’s workload to determine the kind of work the shop can quickly accommodate.
• Keep abreast of new products, features, etc., and their benefits to guests.

Skills

Customer service

Communication

Time management

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Outlook

Job description

Penske Buick GMC of Cerritos is seeking an Assistant Service Manager to act as the liaison between customers and technicians and to guide vehicles through the service process. The role emphasizes accurate repair orders and clear communication with guests.

The position is 100% on-site, with compensation including a base hourly rate and commission to incentivize service sales and thorough follow-through on every repair order.