Service Advisor - Growth, Rewards & Customer Impact

James River Equipment Group; Ashland (VA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Extended health, dental, and vision

Health savings account options

Flexible spending account options

Disability and life insurance

401k with employer match and profit分享

Tools and PPE allowance

Paid time off and holidays

Employee recognition rewards program

Cruise opportunities for top achievers

Leadership and professional growth

Quarterly events and team outings

Job summary

James River Equipment in Ashland, VA is hiring a Service Advisor to join our Ag/Turf location. You will interpret customer needs, relay them to technicians, and prepare repair estimates while ensuring proper payment arrangements.

You will coordinate with technicians and parts staff, review service reports, and finalize invoices, including warranty work, while delivering strong customer service in a high-volume environment.

Qualifications

• Exceptional customer service with ability to handle high volume of inquiries in person, by phone and online.
• Experience with a service department is strongly preferred.
• Proficiency with CDK or similar work order systems and Microsoft Office is expected.

Responsibilities

• Complete customer service authorizations, identify repairs and provide cost estimates to customers.
• Ensure customers have sufficient credit for work and arrange payments as needed.
• Communicate start times and completion dates, updating progress and noting additional work.
• Assign estimates to work order segments, manage service jobs, approve technician reports and perform final inspections.
• Invoice customers, including warranty work and review invoices before closing the work order.

Skills

Customer service

Work order systems

Excel

Learn new systems

Service department experience

Tools

CDK Work Order System

Microsoft Excel

Job description

James River Equipment in Ashland, VA is hiring a Service Advisor to join our Ag/Turf location. You will interpret customer needs, relay them to technicians, and prepare repair estimates while ensuring proper payment arrangements.

You will coordinate with technicians and parts staff, review service reports, and finalize invoices, including warranty work, while delivering strong customer service in a high-volume environment.