Service Advisor: Growth, Great Benefits, Impact

Morrie’s Auto Group; Peoria (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) with company match

Medical coverage

HSA and Copay plans

Dental coverage

Vision coverage

PTO accrual starting at 2 weeks

Life insurance

AD&D

Short- and long-term disability

Flexible spending plans

Job summary

Morrie's Auto Group in Peoria, IL is seeking an Automotive Service Advisor dedicated to delivering top-notch service. You will greet customers, collect vehicle information, and guide the repair process from intake to delivery, ensuring customer expectations are met.

Ideal candidates bring problem-solving and communication skills, strong organization, and CDK experience is a plus. We offer industry-leading benefits and a collaborative, inclusive work environment.

Qualifications

• Problem solving skills.
• Strong verbal and written communication.
• Professional personal presentation.
• Strong organizational skills.
• CDK experience preferred but not required.

Responsibilities

• Greet customers, collect vehicle information and describe the issue.
• Inspect vehicles for bodywork and notify if actions are needed.
• Provide cost estimates and timelines.
• Advise customers on car care per manufacturer specs.
• Address minor complaints and manage customer questions.
• Track repair progress and phone customers about changes.
• Handle phone inquiries and return messages promptly.
• Deliver vehicles and review work performed and charges.
• Refer leads to sales and assist the service manager.
• Follow safety procedures to minimize exposure to hazards.

Skills

Problem solving

Verbal communication

Written communication

Organizational skills

Professional presentation

Tools

CDK

Job description

Morrie's Auto Group in Peoria, IL is seeking an Automotive Service Advisor dedicated to delivering top-notch service. You will greet customers, collect vehicle information, and guide the repair process from intake to delivery, ensuring customer expectations are met.

Ideal candidates bring problem-solving and communication skills, strong organization, and CDK experience is a plus. We offer industry-leading benefits and a collaborative, inclusive work environment.