Service Writer & Customer Experience Specialist

Southern Tire Mart; Phoenix (AZ); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401(k) with Company Match

Health, Dental, Vision, and Life Ins

Paid Time Off

Paid On-the-Job Training

Job summary

Southern Tire Mart in Phoenix is seeking a friendly front-desk service writer to greet customers, explain available services and promotions, and create and manage service tickets.

You will coordinate repair schedules with technicians, communicate costs and timelines, process payments, and maintain accurate shop records while reflecting the company’s standard of service. Experience in a fast-paced auto service environment is valued.

Qualifications

• High school diploma or GED required.
• Must be at least 18 and pass a pre-employment drug screen.
• Experience in sales, service writing, or customer service preferred.
• Strong verbal and written communication skills.
• Familiarity with POS/service management systems.
• Mechanical experience or knowledge of automotive tire services a plus.

Responsibilities

• Greet customers professionally and explain services and promotions.
• Create and manage service tickets; coordinate repair schedules with technicians.
• Communicate costs, timelines, and any additional work needed to customers.
• Process payments and paperwork upon service completion.
• Maintain accurate service records and front counter area.
• Ensure all interactions reflect Southern Tire Mart’s service standards.

Skills

Customer service mindset

Verbal and written communication

Multitasking in fast-paced environment

Computer skills and POS systems

Automotive tire services knowledge

Education

High school diploma or GED

Tools

POS / service management system

Job description

Southern Tire Mart in Phoenix is seeking a friendly front-desk service writer to greet customers, explain available services and promotions, and create and manage service tickets.

You will coordinate repair schedules with technicians, communicate costs and timelines, process payments, and maintain accurate shop records while reflecting the company’s standard of service. Experience in a fast-paced auto service environment is valued.