Service Writer STM 610 AZ

Southern Tire Mart LLC STM 644; Phoenix (AZ); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401(k) with Company Match

Health, Dental, Vision, and Life Ins

Paid Time Off

Paid On-the-Job Training

Job summary

Southern Tire Mart in Phoenix is seeking a friendly front-desk service writer to greet customers, explain available services and promotions, and create and manage service tickets.

You will coordinate repair schedules with technicians, communicate costs and timelines, process payments, and maintain accurate shop records while reflecting the company’s standard of service. Experience in a fast-paced auto service environment is valued.

Qualifications

• High school diploma or GED required.
• Must be at least 18 and pass a pre-employment drug screen.
• Experience in sales, service writing, or customer service preferred.
• Strong verbal and written communication skills.
• Familiarity with POS/service management systems.
• Mechanical experience or knowledge of automotive tire services a plus.

Responsibilities

• Greet customers professionally and explain services and promotions.
• Create and manage service tickets; coordinate repair schedules with technicians.
• Communicate costs, timelines, and any additional work needed to customers.
• Process payments and paperwork upon service completion.
• Maintain accurate service records and front counter area.
• Ensure all interactions reflect Southern Tire Mart’s service standards.

Skills

Customer service mindset

Verbal and written communication

Multitasking in fast-paced environment

Computer skills and POS systems

Automotive tire services knowledge

Education

High school diploma or GED

Tools

POS / service management system

Job description

Greet customers in a professional and friendly manner.

Explain available services, promotions, and special offerings such as free vehicle inspections.

Create and manage service tickets in the system.

Coordinate repair schedules with technicians and provide status updates to customers.

Communicate clearly about costs, timelines, and any additional work needed.

Process customer payments and handle necessary paperwork upon service completion.

Maintain accurate and organized service records.

Assist in maintaining a clean and welcoming front counter area.

Ensure all customer interactions reflect Southern Tire Mart’s service standards.

Skills / Education / Requirements:

High school diploma or GED required.

Must be at least 18 years of age and pass a pre-employment drug screen.

Previous experience in sales, service writing, or customer service preferred.

Strong verbal and written communication skills.

• Service oriented approach.

Ability to multitask and work effectively in a fast-paced environment.

Strong computer skills and familiarity with POS/service management systems.

Knowledge of automotive or commercial tire services a plus.

• Mechanical experience.

401(k) with Company Match

Health, Dental, Vision, and Life Insurance

Paid Time Off

Paid On-the-Job Training

Why Join Southern Tire Mart?

#1 Commercial Tire Dealer in the U.S. since 2008

#1 North America Commercial Tire Dealer since 2012

Family-owned company with a culture of service excellence

Equal Opportunity Employer