Service Writer - Tire & Auto Front Desk (Flexible Hours)

Southern Tire Mart, LLC; Texarkana (AR); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

401(k) with Company Match

Health, Dental, Vision, and Life Ins.

Paid Time Off

Paid On-the-Job Training

Job summary

Southern Tire Mart is seeking a friendly, detail‑oriented front desk/service writer to greet customers, explain services, and create service tickets. You will coordinate repair schedules with technicians, communicate costs and timelines, process payments, and maintain organized records at the Texarkana location.

The role requires a high school diploma or GED, 18+ years old, drug screening, and strong communication skills. Prior sales or customer service experience is preferred, with OT as needed.

Qualifications

• Must have a high school diploma or GED.
• Must be at least 18 years old and pass a pre-employment drug screen.
• Experience in sales, service writing, or customer service is preferred.
• Strong verbal and written communication skills are required.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills and familiarity with POS/service management systems.

Responsibilities

• Greet customers in a professional and friendly manner.
• Explain available services, promotions, and special offerings such as free vehicle inspections.
• Create and manage service tickets in the system.
• Coordinate repair schedules with technicians and provide status updates to customers.
• Communicate clearly about costs, timelines, and any additional work needed.
• Process customer payments and handle necessary paperwork upon service completion.
• Maintain accurate and organized service records.
• Assist in maintaining a clean and welcoming front counter area.
• Ensure all customer interactions reflect Southern Tire Mart’s service standards.

Skills

Customer service

Sales

Communication

Multitask

POS systems

Education

High school diploma or GED

Tools

POS/service management systems

Job description

Southern Tire Mart is seeking a friendly, detail‑oriented front desk/service writer to greet customers, explain services, and create service tickets. You will coordinate repair schedules with technicians, communicate costs and timelines, process payments, and maintain organized records at the Texarkana location.

The role requires a high school diploma or GED, 18+ years old, drug screening, and strong communication skills. Prior sales or customer service experience is preferred, with OT as needed.