Service Advisor - Flexible Schedule & Growth

Lithia & Driveway; Wasilla (AK); On-site; USD 56,000 - 112,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia Chrysler Jeep Dodge RAM of Wasilla in Wasilla, AK is seeking a Service Advisor to be the primary contact for service customers, delivering an exceptional ownership experience and identifying maintenance and repair opportunities.

Role involves communicating estimates, coordinating repairs, and ensuring a seamless service journey from first contact to vehicle pickup. Commission-based earnings are offered along with a comprehensive benefits package.

Qualifications

• 1+ years of experience in automotive service
• Previous Service Advisor experience preferred
• Experience helping customers and creating an exceptional service experience
• Comfortable using dealership software and computers
• Valid driver's license in your state of residence

Responsibilities

• Answer calls and greet customers per procedures.
• Build positive relationships by identifying concerns and needs.
• Walk-around vehicles to evaluate service needs.
• Explain service recommendations, costs, and timelines.
• Secure approval for services and inspections.
• Prepare repair orders in the ADP system.
• Coordinate repairs with technicians and track progress.
• Provide status updates to keep customers informed.
• Manage delivery, explain work, and return vehicles.
• Process payments and ensure a seamless Sales-to-Service experience.

Skills

Customer service

Communication

Sales skills

Automotive knowledge

Team player

Education

High School Diploma

Tools

ADP system

Job description

Lithia Chrysler Jeep Dodge RAM of Wasilla in Wasilla, AK is seeking a Service Advisor to be the primary contact for service customers, delivering an exceptional ownership experience and identifying maintenance and repair opportunities.

Role involves communicating estimates, coordinating repairs, and ensuring a seamless service journey from first contact to vehicle pickup. Commission-based earnings are offered along with a comprehensive benefits package.