Auto Service Advisor: High Earnings & Growth

Lithia & Driveway; Beaverton (OR); On-site; USD 89,000 - 112,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Northwest Jeep Chrysler Dodge Ram, part of Lithia & Driveway, is seeking a Service Advisor to join our team on a Monday–Friday schedule. Base pay plus commission with estimated earnings of $8,000 to $10,000 per month.

You will handle customer calls, write repair orders, provide estimates, and guide customers through the service process. We require 2+ years CDK and service-advisor experience, along with a valid driver’s license and a good driving record.

Qualifications

• 2+ Years CDK experience, required.
• 2+ Years Service Advisor experience, required.
• Acceptable driving record and a valid driver’s license in your state of residence.

Responsibilities

• Answer incoming telephone calls in a friendly and professional manner, observing Incoming Telephone Calls standards (ITC).
• Follow the Initial Customer Contact (ICC) process.
• Greet customers in a friendly and professional manner.
• Identify, confirm and offer resolution to customer concerns.
• Communicate with customer what needs to be done, how much it will cost and when service will be complete.
• Assess customer needs by conducting a vehicle walk around.
• Attain agreement from customer for service needs.
• Offer a multi-point inspection.
• Write accurate repair orders using ADP system.
• Follow the Interim Customer Contact (ICC2) process.
• Provide estimates that are accurate and support upfront pricing guarantee.
• Obtain approval to review findings of multi-point inspection and associated prices.
• Obtain approval to proceed with Additional Service Requests.
• Dispatch repair orders to technicians following department dispatch policy and using cost control methods.
• Communicate with technicians to gain clear understanding of services required and/or performed.
• Follow-up with customer during repair/servicing of vehicle so they are aware of status.
• Follow the Customer Delivery (CD) process.
• Receive and process cash or credit payment for all services performed.
• Upon completion of service promptly and professionally deliver vehicle to customer.
• Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.

Job description

Northwest Jeep Chrysler Dodge Ram, part of Lithia & Driveway, is seeking a Service Advisor to join our team on a Monday–Friday schedule. Base pay plus commission with estimated earnings of $8,000 to $10,000 per month.

You will handle customer calls, write repair orders, provide estimates, and guide customers through the service process. We require 2+ years CDK and service-advisor experience, along with a valid driver’s license and a good driving record.